Lucia V

Managed front desk operations including patient scheduling, check-in/check-out, billing, and multi-line phone systems Verified insurance, updated patient records, and ensured accurate documentation while maintaining HIPAA compliance Delivered compassionate customer service, creating a welcoming and supportive environment for patients and families

Medical Receptionist at Park Nicollet (2025-01 – Present)

• Managed front desk operations including patient scheduling, check-in/check-out, billing, and multi-line phone systems
• Verified insurance, updated patient records, and ensured accurate documentation while maintaining HIPAA compliance
• Delivered compassionate customer service, creating a welcoming and supportive environment for patients and families

Food Service Worker at Crisp and Green (2024-03 – 2024-12)

• Provided excellent customer service by greeting customers, answering questions, and processing transactions accurately
• Maintained high standards of cleanliness, food safety, and quality in compliance with company and regulatory guidelines
• Supported team operations by restocking supplies, assisting during busy periods, cross-training in multiple roles, and helping train new employees

Guest Advisor at Spavia (2023-11 – 2024-03)

• Delivered exceptional guest service by managing front desk operations, resolving complaints, and handling guest requests in high-volume settings
• Managed scheduling, data entry, payments, and multi-line phone systems with strong accuracy and efficiency
• Trained new staff and supported operations by coordinating with departments and handling safety, maintenance, and guest concerns professionally

High School diploma – Maranatha Christian Academy (2023-06)