Natasha Gha

Dynamic and highly adaptable professional with proven experience in customer relations, operations management, and executive support. Skilled at resolving client issues with empathy, streamlining processes, and ensuring smooth day-to-day operations. Adept at balancing customer satisfaction with business goals, managing cross-functional responsibilities, and providing top-tier support to executives and teams.

Seeking a remote role in Customer Success, Customer Support, or as a Personal/Executive Assistant where I can leverage my problem-solving, organizational, and communication skills.

Office & HR Manager / Personal Assistant at DeMartini, Walker & Ghaedi LLP (2022-01 – 2025-01)

Supported partners and staff with administrative, HR, and operational needs in a fast-paced legal environment.

• Supported partners and staff with administrative, HR, and operational needs in a fast-paced legal environment.
• Built and maintained the firm's website, improving its digital presence and client engagement.
• Managed HR functions: hiring, onboarding, payroll, audits, and compliance.
• Assisted a senior partner with personal and professional support, including scheduling, travel, and purchasing.
• Oversaw vendor management and office supply purchasing.
• Trained new hires and provided ongoing support to ensure successful integration.
• Managed billing and auditing, verified financial records, and input attorney hours into software.
• Handled client relations and calls with professionalism and discretion.

Manager at Lavender Medical and Beauty Spa (2008-01 – 2022-01)

Directed daily operations of a busy medical spa, ensuring smooth workflows and top-tier customer service.

• Directed daily operations of a busy medical spa, ensuring smooth workflows and top-tier customer service.
• Handled all customer relations, including complaints and issue resolution, ensuring client satisfaction and repeat business.
• Managed hiring, training, scheduling, and staff performance; handled terminations when necessary.
• Oversaw vendor relationships, inventory management, and purchasing of products, equipment, and furniture.
• Coordinated maintenance and facility needs, ensuring all equipment and utilities were operational.
• Managed financial processes, including billing, payments, and expense tracking.

Bachelor's in Psychology with minor in communication – University of Davis

Certificate in Web Design and Development – University of Denver