Lumber Jackson

Experienced restaurant management professional with 15+ years of progressive leadership experience in high-volume food service operations. Skilled in team leadership, scheduling, coaching, inventory management, cash handling, and operational efficiency. Proven ability to manage daily operations, develop employees, and maintain strong customer service standards.

General Manager at Five Guys (2020-01 – 2021-12)

• Directed all restaurant operations, including staffing, scheduling, inventory, and financial performance.
• Led and coached restaurant employees to achieve operational goals and customer satisfaction targets.
• Managed labor costs and staffing levels to support business objectives.
• Oversaw ordering, inventory control, and vendor coordination.
• Ensured compliance with company standards, food safety requirements, and operational procedures.
• Addressed customer concerns and resolved issues professionally.

Assistant Manager at Five Guys (2010-08 – Present)

• Supervise daily restaurant operations and support high-quality customer service standards.
• Train, coach, and develop team members to improve performance and productivity.
• Manage cash handling procedures and ensure accurate financial transactions.
• Coordinate employee schedules to maintain proper staffing levels.
• Assist with inventory management, ordering, and stock control.
• Delegate tasks and monitor completion to ensure operational efficiency.
• Support compliance with company policies, safety standards, and food quality requirements.

High School Diploma