Human Resources Professional
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Dedicated and strategic Human Resources Professional with 10+ years of experience in full-cycle HR operations and rigorous compliance management. Expertly administered onboarding and offboarding, I-9 compliance, background checks, and federal reporting requirements. Proven ability to streamline workflows by drafting Standard Operating Procedures. Proficiently managed multiple HRIS platforms (BambooHR, ADP, Bullhorn) for diverse client industries and contributed to the smooth employment life cycle for hundreds of employees.
Over 20 years of customer service, HR , and administrative experience supporting providers, employees, students, and leadership in higher education, corporate, and fast-paced service and start-up environments. Extensive background in managing high-volume workflows, resolving complex and sensitive cases, and delivering timely, empathetic support across email, phone, and virtual channels. Proven success partnering cross-functionally to resolve escalations, improve processes, and ensure accurate documentation and compliance.
Demonstrated expertise in onboarding and offboarding, case management, training coordination, system and data accuracy, and stakeholder communication. Known for strong ownership, structured problem-solving, and the ability to translate complex policies and processes into clear, actionable guidance. Consistently recognized for professionalism, attention to detail, and creating positive, trust-based experiences for diverse audiences.
Graduate-level education in Human Resources Administration combined with a strong foundation in business operations and organizational management. Academic training supports strengths in stakeholder communication, process improvement, compliance-driven decision-making, and people-centered support. Coursework and applied learning reinforce the ability to navigate complex policies, manage sensitive situations, and deliver structured, high-quality service in regulated environments.