IT Specialist (Systems Administrator/Customer Support), GS-12 - Department of Veterans Affairs - Chesapeake, VA
(2021-08)
- Developed and automated job functions using PowerShell and SQL, saving time and enhancing team productivity.
- Designed multiple user-friendly applications to streamline routine tasks, improving overall efficiency.
- Performed server administration tasks, including security permissions, group policies, and resource monitoring.
- Generated and presented supervisory reports on team performance to leadership, improving visibility into team achievements.
- Managed user accounts and system permissions via Active Directory and conducted regular PIV audits for compliance.
- Collaborated with the Enterprise Service Desk to enhance operational processes through custom application development.
- Created and maintained SQL database tables to organize and analyze data for strategic decision-making.
Internal Support Engineer - Aspire Technology Partners - Eatontown, NJ
(2020-01 - 2021-08)
- Provided comprehensive support for network and system issues, ensuring uptime and reliability for Managed Service Clients.
- Administered Active Directory, DNS, DHCP, and Office 365 user accounts, managing access and troubleshooting issues.
- Supported key business applications and responded to internal IT tickets, providing efficient resolution and documentation.
- Conducted patch management and maintenance for Windows servers, contributing to secure and stable infrastructure.
Information Systems and Network Support Technician - Allies Inc. - Hamilton, NJ
(2016-06 - 2019-12)
- Delivered 24-hour support via Spiceworks and Zendesk, addressing requests through multiple channels.
- Managed on-site repairs and installations across over 50 locations, handling network troubleshooting and equipment setups.
- Assisted with server migrations and virtualization through VMware, contributing to infrastructure modernization.
IT Field Technician Tier II (Part-Time) - Mobile Technologies Inc.
(2019-05 - 2019-12)
- Configured firewalls, routers, and wireless networks to ensure compliance and functionality.
- Performed installations and repairs for hardware/software, focusing on retail POS systems and security equipment.
Repair Service Technician (Part-Time) - Telehealth Services - Elizabeth, NJ
(2011-08 - 2015-10)
- Maintained and repaired electronic devices, including computers and televisions, while providing customer service.
Computer Technician - Communities in Cooperation Inc. - Newark, NJ
(2010-05 - 2012-01)
- Installed network infrastructure for computer labs, configured hardware, and performed troubleshooting and maintenance.
