Marc Johnson

Credit analyst and collections professional with 20+ years of experience evaluating customer creditworthiness, setting/adjusting credit limits, monitoring portfolio risk, and improving cash flow across large receivables portfolios. Skilled in financial analysis, credit reviews, dispute resolution, and stakeholder partnerships with sales, operations, and customers.

Systems: SAP Accounts Receivable, SAP Business One, FIS GetPaid.

Senior Regional Collections Analyst at Maker's Pride Inc. (2022-01 – Present)

Managed end-to-end collections for an assigned customer portfolio; led weekly meetings with key customers and plant stakeholders to resolve disputes and accelerate payment on approximately $45M in receivables.

• Ensured that issues were escalated properly to appropriate internal departments and established accurate and thorough documentation on all systems, reports, and analytical processes.
• Performed ongoing monitoring of specified accounts and portfolio in accordance with approval policies and regulations.
• Managed accounts using SAP Accounts Receivable.
• Posted incoming customer ACH and check deposits.
• Reviewed and posted all write-off requests.
• Recorded monthly AR journal entries.
• Worked with internal audit to gather all requested support information.

Regional Credit Analyst at Molex Inc. (2019-01 – 2022-01)

Managed a portfolio of assigned customers; partnered with sales to resolve disputes and support on-time payment on approximately $40M in receivables.

• Ensured that issues were escalated properly to appropriate internal departments and established accurate and thorough documentation on all systems, reports, and analytical processes.
• Translated complex quantitative information into reports that are easily understood by general management and clients.
• Managed customer accounts and portfolio activity in FIS GetPaid and SAP; documented decisions, escalations, and dispute status for visibility and auditability.

Senior Credit Analyst at SSAB Inc. (2013-01 – 2019-01)

Managed a $60M receivables portfolio. Prepared weekly and monthly reporting for sales and leadership, and supported initiatives to reduce bad debt.

• Processed credit reviews from $10K to $10M. Processed new and annual customer credit reviews using order volume, payment history, and Cortera credit reports. Reviewed spreadsheets for larger customers.
• Educated sales staff on credit and collections policies; worked with sales and customers to manage all disputes.
• Calculated monthly bad debt reporting; managed aging and shipping-hold reports for sales and upper management.
• Trained new credit analysts for the Mobile, Alabama expansion; supported Canadian and Mexican credit write-ups and assisted Sweden/Finland locations with US and Canadian collections.

Senior Credit and Collections Analyst at Chicago Sun-Times News Group (2007-01 – 2012-01)

Responsible for managing $10 million in advertising receivables. Owned the collection process for National Auto Manufacturers and Local Dealer Groups.

• Improved aging on accounts. Exceeded department goals.
• Created interactive aging reports to help with collections and payment processing. Reports are now integrated into collectors, savings hours on manual review per collector.
• Audited aged receivables to process write-offs; collected hundreds of thousands of dollars previously deemed non-collectable.

Supervisor, Retail Installment Sales Program at ServiceMaster Acceptance Company (2006-01 – 2007-01)

Promoted to lead efforts to mechanize the contract system and prepare the Credit Department for relocation to the Memphis headquarters.

• Coordinated outside legal counsel, web developers, and internal technology team to create a web-based contract creation system.
• Implemented franchise and regional office training by creating manuals and developing/facilitating a weekly webinar.
• Trained and supervised credit analysts and seasonal interns; trained replacements for the new location.

Senior Commercial Credit Analyst at ServiceMaster Acceptance Company (2001-01 – 2006-01)

Partnered with franchise sales and led credit reviews for prospective and existing franchisees; supported risk decisions and portfolio health through consistent underwriting and collections follow-up.

• Together with direct reports, interacted with franchise sales to review the suitability of potential new franchisees. Responsible for conducting credit reviews for existing ServiceMaster franchisees.
• Improved overall loan portfolio credit risk by working directly with franchisees, operations, and loan committee to help franchisees obtain loans ranging from $5,000 to $500,000.
• Reduced loan-processing time from 7 days to 2 days by consolidating 12 loan-tracking systems into one integrated system.
• Implemented a department-wide privacy process to protect non-public franchisee credit information and reduce identity-theft risk.

Bachelor of Arts (BA) in Accounting – North Central College