Marc Johnson

Operations and technology professional with 5+ years of experience, supporting software implementation, data accuracy, compliance and day to day business operations.

Cybersecurity

Technology education, computer networking certification, and hands-on experience configuring operational technology systems. Strong troubleshooting mindset with a record of learning new systems, improving work flows, solution based collaboration and supporting users and teams in fast pace environments.

Project & Operations Coordinator - R.S. Express, LLC - Frederick, Maryland

• Supported implementation, configuration, and day-to-day use of Electronic Logging Device (ELD) software
• Troubleshot software, system, and connectivity issues to minimize disruptions to daily operations
• Assisted users with software functionality, system changes, and technology related questions
• Monitored operational data for accuracy and resolved discrepancies affecting system, records and compliance
• Documented technical issues, system, processes, and workflow procedures to improve consistency and user support
• Coordinated technology related projects from implementation and testing through ongoing operational support

Warehouse Lead - NVR Building Products - Thurmont, Maryland

• Utilized computer systems and business software to manage daily warehouse operations and maintain accurate records
• Troubleshot technology and system related issues that affected inventory, production, and workflow processes
• Entered, reviewed, and maintained operational data to support accurate inventory and business records
• Assisted team members with computer systems, software processes, and technology used in daily operations
• Identified workflow and technology issues and worked with management to develop practical solutions
• Maintained accurate documentation and communicated system or process issues to support timely resolution

B.S. - Cybersecurity Technology - University of Maryland Global Campus