Marco Esparza

Organized operations and customer-service professional with experience maintaining accurate records, processing service documentation, coordinating vendors, tracking equipment and account information, and communicating with customers and internal teams.

Background includes insurance customer service, municipal fleet administration, military inventory accountability, and completed finance and accounting coursework. Proficient with Microsoft Office and accustomed to detail-oriented work requiring accuracy, confidentiality, prioritization, and timely follow-through.

Fleet Mechanic - City of Fort Worth - Fort Worth, TX

(2025-10)

• Maintain accurate electronic work-order records documenting inspections, repairs, labor, parts usage, equipment condition, and completion status.
• Coordinate with outside vendors regarding equipment delivery and pickup, repair status, expected completion dates, and service needs; communicate updates to shop leadership.
• Track multiple service needs and equipment priorities in a fast-paced municipal operation while maintaining organized documentation and timely follow-through.
• Identify parts and supply needs, verify completed work, and support accurate maintenance and equipment records.

Diesel Mechanic - Bruckner's Truck Sales - Tye, TX

(2022-06 - 2025-10)

• Maintained detailed service documentation for commercial vehicles, including inspection findings, completed repairs, parts requirements, and additional service needs.
• Managed multiple assigned jobs while maintaining accuracy, organization, safety, and clear documentation in a high-volume service environment.
• Used computer-based service information and work documentation to research procedures and maintain complete repair records.

Customer Service Representative - State Farm Insurance - El Paso, TX

(2021-04 - 2021-12)

• Assisted customers with policy, claim, premium, coverage, and account questions through professional phone and customer-service interactions.
• Processed account updates and maintained accurate, confidential customer records while following established procedures.
• Researched customer needs, explained information clearly, documented interactions, and provided timely follow-through on service requests.

Petroleum Supply Specialist - U.S. Army Reserve - El Paso, TX

(2020-04)

• Maintain accurate inventory, supply, usage, and equipment records supporting accountability and operational readiness.
• Coordinate receipt, storage, tracking, and distribution of supplies while following detailed documentation and safety procedures.
• Perform detail-sensitive administrative and logistics tasks in time-sensitive environments requiring reliability and organization.

Associate of Arts - Tarrant County College

Finance & Accounting - Grand Canyon University

Certificate - Diesel Technology - Western Technical College (2021)