Melany Calderon
Administrative & Operations Professional | Customer Experience, Office Management & Team Leadership | Driving Efficiency, Service Excellence & Business Results
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About
Focused on improving processes and enhancing team performance. An excellent communicator and adept at building relationships and fostering a positive work environment. Committed to continuous learning and professional development, with a passion for achieving organizational goals and exceeding expectations. Seeking to leverage Expertise and contribute to a forward thinking organization.
Experience
Administrative Assistant/ Secretary at Lojanos Enterprise (2025-02 – Present)
- Handling inquiries via phone and email
- Scheduling appointments and updating event calendars
- Managing incoming and outgoing mail and faxes
- Scanning printing and photocopy legal documents
- Drafting and editing correspondence, including emails letters and reports
Sales Associate at Inmotion (2024-01 – 2025-02)
- Greeted customers and answered inquiries about products and services
- Handled customer concerns and resolved issues efficiently
- Processed sales transactions using point-of-sale (POS) system
- Restocked shelves and managed shipments
- Managed cash, credit card, and other payment methods
Key Holder/ Sales Lead at Dunkin' Donuts (2022-06 – 2023-11)
- Provided leadership support and assisted in a store management
- Supervised and trained new sales associates
- Received and managed deliveries
- Handled various payment transactions
- Prepared food, drinks, and baked goods
Overnight Package Handler at FedEx Ground (2022-02 – 2022-05)
- Sorted packages by destination, using scanners and tracking tools
- Loaded and unloaded packages onto trucks and conveyor belts following safety protocols
- Worked in a fast paced environment involving lifting, pushing and bending
- Identified and reported package discrepancies
- Scanned packages to ensure accurate tracking
Retail Sales Associate at UGG Deckers Brands (2019-10 – 2020-02)
- Demonstrated in-depth product knowledge to assist customers
- Processed returns and exchanges efficiently
- Resolved customers concerns to ensure satisfaction
- Handled shipment pallets and restocked the sales floor overnight
- Recommended products and promoted sales and promotions
Retail Sales Associate at Timberland Deckers Brands (2018-09 – 2019-01)
- Assisted customers with product inquiries
- Maintained a positive and friendly attitude
- Processed payments and issued receipts and refunds
- Kept the work area clean and organized
- Participated in inventory control procedures
Administrative Assistant at Suffolk County Department of labor (2017-05 – 2019-09)
- Managed and maintained filling systems
- Cleaned office spaces and common areas
- Organized and maintained both physical and digital files
- Ordered and managed office supplies
- Assisted staff with clerical and administrative tasks
Education
High School Diploma – Brentwood High School Sonderling Center (2017-02 – 2019-06)
