20+ years of experience in communications
Bearcom (2018-Present), Service Manager
- Participate in customer site walks with sales organization to determine optimum system and network design, antenna location, etc. to satisfy customer requirements
- Coordinate recruitment and hiring of technical staff
- Participate in negotiations of customer contracts and contract change - Provide technical support for co-workers, customers and vendors across multiple lines of business
- Participate in planning, budgeting, vendor selection and quality assurance efforts
- Complete scheduling for installers, technicians and mobile outfitters - Manage multiple projects. Ensure all required documentation materials and expectations are communicated internally and with customers - Complete invoicing and manage P&L. Provide monthly reports to management.
- Performed P25 and commercial system maintenance and troubleshooting
- Perform radio programming on P25 subscribers and commercial systems.
ProComm Telecommunications (2003-2018), Operations Manager
- Partner successfully with inter-department and customer base and vendors to produce positive revenue streams and business practices.
- Strengthened company’s business by leading implementation of project management practices and methodologies.
- Trained, coached and mentored staff to ensure smooth adoption of new programs
- Worked directly with inter-departments and sub-contractors to achieve on-time milestones and completion dates.
- Directed planning, budgeting, vendor selection and quality assurance efforts
- Designed and maintained simple and complex customer networks
- Communicate project objectives to team members
- Monitor timelines, flagged and communicated potential issues to internal team and customers
- Review sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
- Assessed vendor products and maintained positive vendor relations.
- Collaborate with the Operations, Engineering, Accounting and Sales departments to achieve desired project outcome.
