Michael Nickerson
Certified GM Sales & Leasing Consultant | CRM | Customer Experience
Talent
Apple ValleyMember since September 2, 2026
Looking for a jobProduct KnowledgeLead Conversion and ProspectingCustomer Relationship ManagementCustomer Retention and Follow-upClosing StrategiesTekion CRMVinSolutions CRMFull-Cycle Vehicle SalesPipeline ManagementDealership ComplianceService Drive OperationsCSI Score Optimization
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Looking for a jobProduct KnowledgeLead Conversion and ProspectingCustomer Relationship ManagementCustomer Retention and Follow-up
About
Results-driven Automotive Sales Consultant with 4+ years driving full-cycle vehicle sales, CRM optimization, and high CSI scores. Proven ability to convert leads, retain clients, and exceed dealership targets.
Experience
Sales and Leasing Consultant - Valley Buick GMC / Kunes Buick GMC of Apple Valley - Apple Valley, MN
(2024-03)
- Drive full sales cycle from inquiry to delivery as a Certified GM Sales Consultant, consistently meeting monthly targets
- Leverage Tekion and VinSolutions CRMs to manage leads, schedule follow-ups, and improve pipeline visibility
- Ensure dealership compliance and customer safety by verifying IDs and eligibility prior to all test drives
Service Runner - Eden Prairie Nissan
(2022-01 - 2024-12)
- Delivered seamless customer experience across drop-off, pick-up, shuttle ops, and service drive coordination
- Transported customer vehicles safely between service drive, technicians, and lot with zero incidents over 3 years
- Sustained workflow efficiency in a high-volume service department while maintaining positive customer interactions
Service Runner - Valley Buick GMC
(2020-01 - 2022-12)
- Managed service drive traffic, greeted customers, and ensured vehicles met dealership cleanliness and quality standards
Education
Finance - Normandale Community College (2021-01 - 2022-12)
Skills
Certified GM Sales & Leasing ConsultantCRMCustomer Experience
