Michael Quijano

Highly accomplished Sales Management leader with 20+ years of experience driving revenue growth and fostering high-performing sales teams. Proven ability to develop impactful sales strategies, build strong client relationships, and mentor others to success

Inside Sales Supervisor - Consumer Cellular - North Phoenix

(2022-01)

• Coach, motivate and inspire team members to achieve and exceed performance goals.
• Monitor sales calls to observe, demeanor, technical accuracy and provide feedback and development as needed. Responsible for other duties/projects assigned by leadership.
• Conduct salary and performance reviews and career development sessions with the director.
• Partner with Talent Acquisition team to interview new candidates for various sales dept roles.
• Increased close ratio by 20% by effectively using recognition, coaching, and training to my team. This also inspired accountability, better attendance and increase in employee retention

Manager II Sales Service Delivery - TTEC - Tempe, AZ

(2016-01 - 2022-12)

• Train and coached a team of 10 to 20 inbound and outbound agents to specified metrics
• Managed two lines of business T-Mobile and Synchrony Financial programs
• Oversee performance that meet or fail to meet the set standard for dialing and talk time
• Maintain open lines of communications with program contacts for the purpose of strengthening and enhancing the TTEC client relationship
• Conduct daily QA evaluations and monthly coaching action plans for every team member

Assistant Retail Sales Manager - Nordstrom Department Store - Scottsdale, AZ

(2011-01 - 2016-12)

• Selected for Future Nordstrom Leaders Program and won company "All-Star" award in 2012
• Selected as the "Canali Specialist" in men's clothing department by the Regional Manager
• Department achieved top 10% in volume out of 150 locations under my leadership

Area Sales Manager - Regus Management Group - Phoenix, AZ

(2010-01 - 2011-12)

• Accountable for the overall B2C and B2B sales and operations of 14 business centers.
• Successfully obtained business in an economy challenged Phoenix market for a worldwide leader in commercial real estate properties
• Negotiated new and existing client contracts for executive office space in all AZ centers

Sales Manager - Radio Shack Corporation - Phoenix, AZ

(2005-01 - 2010-12)

• Recruited, hired, and developed future Sales Management for entire District of Arizona
• Accountable for all aspects of management including payroll, inventory, shrink, cost of goods, gross profit, controllable expenses, and overall P&L financial acumen
• District training manager focused on teaching customer service, building lasting business relationships with key client decision makers, building new and existing sales revenue, and developing highly effective teams.
• Recognized in 2006 by the regional manager as a district manager candidate. In this role I hired, trained and certified new hires with company driven training programs that I designed.

Owner/Operator - Advantage Wireless Inc - Peoria, AZ

(1999-01 - 2005-12)

• Designed a wireless retail store from the ground up and developed a business plan to receive financing as an authorized independent agent under AWI, a national distributor for Verizon, AT&T, T-Mobile, Sprint, Qwest, Cricket Wireless and Dish Network.
• Initiated off-site promotions and hired inside and outside sales personnel to increase revenue
• Strategically Implemented sales data for more effective advertising in our specific market
• Maintained correct inventory levels for all products during normal and peak sales cycles

B2B Sales Professional - G&K Services - Denver, CO

(1992-01 - 1996-12)

• Prospected businesses for new accounts in my territory by cold calling and utilizing CRM.
• Consistent top performer and was recognized through company awards and bonuses.
• Overcoming contract objections and superior presentation skills were keys to my success.
• Received the circle of stars golden tribute award in 1995 by achieving the top ten in sales volume across the nation.

Store Manager - Richman Brothers Co. - Phoenix, AZ

(1982-01 - 1992-12)

• Accountable for all recruiting, hiring, and training of entire sales staff
• Maintained all merchandising plans, store orders, inventory, and asset protection
• Primary focus on sales growth and increasing year over year performance
• Won multiple sales awards for total net profit gains
• Promoted to District Manager training program and travelled within region to help train and develop store managers

School of Business Administration - Glendale Community College

High School Graduate - Maryvale High School