Inside Sales Supervisor - Consumer Cellular - North Phoenix
(2022-01)
- Coach, motivate and inspire team members to achieve and exceed performance goals.
- Monitor sales calls to observe, demeanor, technical accuracy and provide feedback and development as needed. Responsible for other duties/projects assigned by leadership.
- Conduct salary and performance reviews and career development sessions with the director.
- Partner with Talent Acquisition team to interview new candidates for various sales dept roles.
- Increased close ratio by 20% by effectively using recognition, coaching, and training to my team. This also inspired accountability, better attendance and increase in employee retention
Manager II Sales Service Delivery - TTEC - Tempe, AZ
(2016-01 - 2022-12)
- Train and coached a team of 10 to 20 inbound and outbound agents to specified metrics
- Managed two lines of business T-Mobile and Synchrony Financial programs
- Oversee performance that meet or fail to meet the set standard for dialing and talk time
- Maintain open lines of communications with program contacts for the purpose of strengthening and enhancing the TTEC client relationship
- Conduct daily QA evaluations and monthly coaching action plans for every team member
Assistant Retail Sales Manager - Nordstrom Department Store - Scottsdale, AZ
(2011-01 - 2016-12)
- Selected for Future Nordstrom Leaders Program and won company "All-Star" award in 2012
- Selected as the "Canali Specialist" in men's clothing department by the Regional Manager
- Department achieved top 10% in volume out of 150 locations under my leadership
Area Sales Manager - Regus Management Group - Phoenix, AZ
(2010-01 - 2011-12)
- Accountable for the overall B2C and B2B sales and operations of 14 business centers.
- Successfully obtained business in an economy challenged Phoenix market for a worldwide leader in commercial real estate properties
- Negotiated new and existing client contracts for executive office space in all AZ centers
Sales Manager - Radio Shack Corporation - Phoenix, AZ
(2005-01 - 2010-12)
- Recruited, hired, and developed future Sales Management for entire District of Arizona
- Accountable for all aspects of management including payroll, inventory, shrink, cost of goods, gross profit, controllable expenses, and overall P&L financial acumen
- District training manager focused on teaching customer service, building lasting business relationships with key client decision makers, building new and existing sales revenue, and developing highly effective teams.
- Recognized in 2006 by the regional manager as a district manager candidate. In this role I hired, trained and certified new hires with company driven training programs that I designed.
Owner/Operator - Advantage Wireless Inc - Peoria, AZ
(1999-01 - 2005-12)
- Designed a wireless retail store from the ground up and developed a business plan to receive financing as an authorized independent agent under AWI, a national distributor for Verizon, AT&T, T-Mobile, Sprint, Qwest, Cricket Wireless and Dish Network.
- Initiated off-site promotions and hired inside and outside sales personnel to increase revenue
- Strategically Implemented sales data for more effective advertising in our specific market
- Maintained correct inventory levels for all products during normal and peak sales cycles
B2B Sales Professional - G&K Services - Denver, CO
(1992-01 - 1996-12)
- Prospected businesses for new accounts in my territory by cold calling and utilizing CRM.
- Consistent top performer and was recognized through company awards and bonuses.
- Overcoming contract objections and superior presentation skills were keys to my success.
- Received the circle of stars golden tribute award in 1995 by achieving the top ten in sales volume across the nation.
Store Manager - Richman Brothers Co. - Phoenix, AZ
(1982-01 - 1992-12)
- Accountable for all recruiting, hiring, and training of entire sales staff
- Maintained all merchandising plans, store orders, inventory, and asset protection
- Primary focus on sales growth and increasing year over year performance
- Won multiple sales awards for total net profit gains
- Promoted to District Manager training program and travelled within region to help train and develop store managers
