Michelle Asson

Results-driven IT professional with extensive experience in systems administration, network infrastructure, and technology support. Proven ability to manage complex IT environments, lead technology initiatives, and deliver scalable solutions that align with organizational goals. Adept at troubleshooting, team collaboration, and driving continuous improvement across IT operations.

Passionate about leveraging emerging technologies — including Artificial Intelligence — to solve real-world business challenges.

Health Plan Solutions Engineer II – Claims, Encounters & Quick Claims - Availity - Remote

(2024-01 - 2026-12)

Subject Matter Expert (SME) for Availity Portal 837 X12 Claims and Encounters and Quick Claims Health Plan onboarding

• Gathered Health Plan Business and IT requirements to onboard new and existing Health Plans onto the Availity Portal
• Partnered with Sales Team (pre- and post-sales), Project Managers, and Implementation Analysts to ensure timely deployment against Health Plan deliverable dates
• Collaborated on Functional End-to-End Testing and Health Plan User Acceptance Testing (UAT); provided post-QA and PROD deployment support
• Authored and maintained Health Plan Confluence pages reflecting build status and settings for production deployment
• Presented Claims and Encounters Business and Architectural Overviews internally and externally to prospective and contracted Health Plans
• Wrote End-to-End test case scenarios for Functional and UAT testing
• Expert user of Salesforce, Jira, Confluence, and Atlassian Platform (Kanban); transitioned fully to new Atlassian Platform in April 2026
• Daily adoption of Microsoft Copilot AI for email drafting, presentation analysis, and PowerPoint creation/maintenance
• Utilized Kiro AI to efficiently generate Jira tickets from templates, eliminating manual one-by-one ticket creation

IT Delivery Management Oversight – Solution Consultant - Kaiser Permanente National - Remote

(2016-01 - 2024-12)

IT R2 Business Liaison and application-layer SME for 3M 360 Computer Assisted Coding (CAC), CDIS, and WebCRS for NW and SCAL regions

• National EPIC IT Project Manager for Member Payment Solution and Credit Balance Processing and Prevention investment projects; managed budgets, LOEs, resource allocation, and stakeholder reporting
• Led cross-functional meetings, action items, and deliverables for CAC EPIC New Facility initiative while adhering to EPIC project timelines
• Managed Remedy Work Orders and Charge Requests with high accountability to business owners; maintained SOX/HIPAA compliance
• Led Jira deployment within Kaiser, including user management; deployed Confluence successfully
• Accountable for ATLAS (asset tracking) and Fusion (Disaster Recovery) system-of-record completeness
• Supported Revenue Capture applications: Claims Manager (Optum), ePREMIS (Optum/Change Health Care), and 3M 360 Encompass (3M)
• Developed and presented strategic 5-year roadmaps aligned with customer requirements and leadership expectations

Project Manager / Claims Manager Application Coordinator – KP IT Solution Consultant - Kaiser Permanente - Remote

(2006-01 - 2016-12)

Project Manager and Application Coordinator for ClaimsManager (ICD-9-CM and CPT charge scrubber for EPIC Resolute Professional Billing) across all Kaiser regions

• Managed deployment, support, and Ingenix build for six regions; conducted weekly status calls and extracted Claims Manager reports per business partner requirements
• Maintained 20 ClaimsManager databases current with NCD/LCD updates monthly and CCI Knowledgebases quarterly
• Translated business and coding requirements into configuration changes; performed regression, end-to-end, enhancement, and service-package testing
• Served as cross-regional SME for ClaimsManager; coordinated cross-functional groups for regional initiatives
• Engaged SOX team to write narratives applicable to ClaimsManager; followed Release Management and Change Control processes
• Traveled within the U.S. for deployment, support, and client training

Senior Consultant / National Claims Manager Application Coordinator - Covanxys - Pasadena, CA

(2005-01 - 2006-12)

Claims Manager Application Coordinator for Kaiser Permanente Regions Outside California (ROC's)

• Managed deployment, support, and Ingenix build for six regions; maintained 16 databases with monthly NCD/LCD and quarterly CCI updates
• Conducted weekly status calls and delivered reports based on business partner requirements
• Traveled nationally for client deployment, support, and ClaimsManager training
• Followed Kaiser Release Management and Change Control processes

Claims Manager Implementation Project Manager - Optum / Ingenix - West Valley City, Utah

(2001-01 - 2005-12)

Implementation Project Manager and Training Consultant for Kaiser Permanente nationally for ClaimsManager (ICD-9-CM and CPT scrubbing application)

• Led end-to-end project delivery from initiation through post-on-site training for a large national client base
• Conducted weekly status calls, data verification, and system management across multiple regions
• Traveled nationally for client training, support, and troubleshooting
• Applied coding expertise to ensure clean claims submission for proper reimbursement

Professional Coder and Billing Expert - University of Utah Health Network - Layton, Utah

(2000-01 - 2001-12)

• Performed daily batching and coding for nine-provider encounters
• Oversaw correct data entry into IDX TES BAR Practice Management System for proper reimbursement
• Provided provider education on real-time coding and monitored billing/coding trends
• Implemented compliance policies and procedures; worked Edit reports and adjusted coding for clean claim submission

Compliance Officer and Coding Expert - Country Hills Eye Center - Ogden, Utah

(1999-01 - 2000-12)

• Coordinated correct use of CPT, ICD-9-CM, and HCPC codes for proper reimbursement
• Audited Medicare charts using a documentation tool to verify correct Evaluation and Management codes
• Reported chart audit results to physicians, staff, and administration; conducted ongoing compliance education
• Managed the Charge Master, collections, and audit charts; reported revenue impact of improper claim submission

Professional Coder and Insurance Specialist - Wade D. Martineau, D.M.D., M.D. - Ogden, Utah

(1998-01 - 1999-12)

• Applied ICD-9-CM, CPT, and HCPC codes to medical documentation for insurance submission
• Coordinated patient benefits and reimbursement with Medicare, Medicaid, Workers Compensation, and commercial carriers
• Coordinated surgical prior authorizations; registered patients, processed EOBs, and managed delinquent accounts

Professional Billing Coordinator - Talbert Medical Group - Ogden, Utah

(1997-01 - 1998-12)

• Assigned ICD-9-CM, CPT, and HCPC codes according to medical documentation; educated staff on proper documentation and claim submission
• Performed follow-up on outstanding balances; managed front office duties including patient registration, eligibility verification, and scheduling
• Conducted audits of missing information, delinquent accounts, and private-pay reports

Medical Records and EHR Implementation Specialist - Healthcare Organization

(1991-01 - 1997-12)

• Managed release of medical information to attorneys, insurance carriers, other providers, and patients
• Participated in the implementation of EpicCare Ambulatory computerized patient medical records system; served as a pilot site for EpicCare
• Inputted records via scanning and data entry into ERM EpicCare Ambulatory; sat on committee to assess system functionality

Bachelor of Science - Health Administrative Services - Weber State University (2001-12)