Michelle Mather
Results-driven Client Success and Operations professional
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About
Results-driven Client Success and Operations professional with 20+ years of experience supporting clients across fleet management, mortgage lending, healthcare administration, and customer service. Proven success managing a 21,000-vehicle commercial fleet, maintaining a 98.7% case performance metric, and building long-term client relationships through operational excellence. Skilled in fleet lifecycle management, title and registration, maintenance coordination, reporting, process improvement, compliance, training, and cross-functional collaboration.
Experience
Client Success Partner at Element Fleet Management (2023-01 – 2026-07)
Position eliminated due to company-wide downsizing.
- Managed day-to-day operations for a commercial fleet consisting of approximately 21,000 vehicles.
- Maintained an average 98.7% case performance metric through timely, accurate, solution-focused client support.
- Served as the primary point of contact for assigned fleet clients, building trusted relationships and delivering exceptional service.
- Processed vehicle title and registration transactions while ensuring compliance with state regulations.
- Coordinated vehicle ordering, licensing, onboarding, maintenance approvals, fuel card administration, accident assistance, rental coordination, and vehicle remarketing through auction.
- Prepared operational reports and partnered with clients to improve workflows and fleet management processes.
- Trained and onboarded three new Client Success Partners on systems, procedures, and customer service best practices.
- Collaborated with licensing, maintenance, purchasing, and remarketing teams to ensure seamless service delivery.
- Utilized Salesforce, Xcelerate, Title Quest, Microsoft Office, and Microsoft Excel to manage client portfolios, reporting, and daily operations.
Loan Officer (NMLS) at Cardinal Financial Company Limited Partnership (2021-09 – 2023-01)
Completed residential loan applications, collected documentation, analyzed credit, managed disclosures, and supported borrowers through the lending process.
Mortgage Operations at The Meridian Team of Supreme Lending (2020-11 – 2021-09)
Supported loan processing, post-closing, disclosures, appraisals, compliance, and Encompass workflow.
Education
High School Diploma – North Carroll High School
