Michelle Mather

Results-driven Client Success and Operations professional with 20+ years of experience supporting clients across fleet management, mortgage lending, healthcare administration, and customer service. Proven success managing a 21,000-vehicle commercial fleet, maintaining a 98.7% case performance metric, and building long-term client relationships through operational excellence. Skilled in fleet lifecycle management, title and registration, maintenance coordination, reporting, process improvement, compliance, training, and cross-functional collaboration.

Client Success Partner at Element Fleet Management (2023-01 – 2026-07)

Position eliminated due to company-wide downsizing.

• Managed day-to-day operations for a commercial fleet consisting of approximately 21,000 vehicles.
• Maintained an average 98.7% case performance metric through timely, accurate, solution-focused client support.
• Served as the primary point of contact for assigned fleet clients, building trusted relationships and delivering exceptional service.
• Processed vehicle title and registration transactions while ensuring compliance with state regulations.
• Coordinated vehicle ordering, licensing, onboarding, maintenance approvals, fuel card administration, accident assistance, rental coordination, and vehicle remarketing through auction.
• Prepared operational reports and partnered with clients to improve workflows and fleet management processes.
• Trained and onboarded three new Client Success Partners on systems, procedures, and customer service best practices.
• Collaborated with licensing, maintenance, purchasing, and remarketing teams to ensure seamless service delivery.
• Utilized Salesforce, Xcelerate, Title Quest, Microsoft Office, and Microsoft Excel to manage client portfolios, reporting, and daily operations.

Loan Officer (NMLS) at Cardinal Financial Company Limited Partnership (2021-09 – 2023-01)

Completed residential loan applications, collected documentation, analyzed credit, managed disclosures, and supported borrowers through the lending process.

Mortgage Operations at The Meridian Team of Supreme Lending (2020-11 – 2021-09)

Supported loan processing, post-closing, disclosures, appraisals, compliance, and Encompass workflow.

High School Diploma – North Carroll High School