Muse Shakra

Results-driven sales professional with 7+ years of experience exceeding quota in fast-paced B2C and SMB sales environments. Proven track record in outbound prospecting, relationship management, consultative selling, and pipeline development. Ranked among top national performers in telecom sales with expertise in Salesforce CRM, client acquisition, and revenue growth. Seeking to leverage high-performance sales experience into an SMB Account Executive or Account Manager role with Uber.

Retail Sales Consultant / In-Home Expert - AT&T - Chicago, IL

(2022-01 - 2025-01)

• Ranked in the top 3% nationally for sales performance
• Generated new business through outbound prospecting, referrals, and relationship-building
• Conducted in-home and virtual consultations to identify customer needs and recommend solutions
• Managed customer pipeline and follow-up activity using Salesforce CRM
• Consistently exceeded monthly revenue and performance targets
• Sold wireless, internet, and business communication solutions in high-volume environments

Mobile Expert - T-Mobile - Chicago, IL

(2019-01 - 2022-01)

• Achieved up to 200% of monthly sales targets
• Recognized as a top 10% performer company-wide
• Developed strong customer relationships through consultative sales strategies
• Managed multiple customer accounts and maintained high client satisfaction
• Assisted with onboarding and mentoring new sales team members

Mobile Associate - Sprint - Chicago, IL

(2018-01 - 2019-01)

• Managed consumer and SMB customer accounts
• Increased revenue through upselling devices, service plans, and account upgrades
• Delivered strong customer service while maintaining sales KPIs

Mobile Associate - Best Buy - Chicago, IL

(2015-01 - 2018-01)

• Consistently achieved sales and credit card application goals
• Educated customers on mobile products, plans, and technology solutions
• Supported high-volume retail operations and customer engagement

Bachelor's - Computer Engineering - Loyola University Chicago (2015-01)