Nicholas Ewald

High-impact IT Professional and Field Service Specialist with 15+ years of combined technical and management experience. Specialized in complex network infrastructure deployment and enterprise-level system administration (Windows Server 2012–2025). Proven track record of delivering 4.9-star client service while managing high-priority regional field operations.

Field Service Technician | IT Support Specialist at Arizona Business Systems (Present)

Primary field technician and installer supporting businesses throughout Arizona.

• Contributed to maintaining a 5.0-star customer rating through exceptional customer service and technical support.
• Frequently recognized in customer reviews for professionalism, technical expertise, and problem resolution.
• Installed, configured, and supported printers, computers, phones, routers, switches, TVs, and business network infrastructure.
• Installed and troubleshot Windows 10, Windows 11, and Windows Server 2012/16/19/22/25 environments.
• Configured shared folders, network drives, file permissions, and print services for multi-user business environments.
• Implemented Scan-to-Folder, Scan-to-Email, Fax-to-Folder, and Scan-to-OneDrive workflows for document management and business automation.
• Performed data recovery, backup management, workstation deployments, and system migrations.
• Delivered remote support using ConnectWise, TeamViewer, Quick Assist, Chrome RDP, and Tailscale.
• Installed and tested structured network cabling and business networking equipment.
• Coordinated technician dispatching and service scheduling using EWS software.
• Managed managed-print environments using PrintTrackerPro and fulfilled supply orders through UPS shipping systems.
• Traveled extensively throughout Arizona, independently managing onsite service calls, installations, and customer projects.

Network Engineer at Aston Technologies (2023-01 – 2023-06)

6 Month Contract

• Systems Implementation: Managed hardware installation and troubleshooting for complex client network devices.
• Technical Support: Provided assistance for diverse hardware/software malfunctions, improving infrastructure reliability.

Retail Management Leader Coach at Walmart Corporation (2009-01 – 2023-12)

• Directed daily multi-department operations and staff scheduling for 14 years.
• Managed operations across multiple departments including Auto Care Center, Hardware, Paint, and eCommerce fulfillment.
• Administered operational systems including inventory platforms, reporting tools, compliance audits, and order management systems.
• Oversaw hiring, training, performance management, and employee development programs.
• Managed cash office operations, security protocols, and store access controls.
• Conducted audits, vendor coordination, and inventory reconciliation processes.
• Led troubleshooting and resolution of operational, customer, and technical issues in high-pressure environments.
• Participated in enterprise communication systems including conference calls and digital operational reporting tools.

Bachelor of Science in Computer Science (Emphasis in Networking & Information Systems Security)