Norman Lee

I wish to partner with a company providing opportunities that will allow me to explore my greatest potential while providing superior customer solutions.

Senior Project Manager at TechServ (2024-11 – 2025-03)

Responsible for interviewing, hiring, training and ensuring certificates meet contract requirements for engineering design and electric services. Routinely communicated with vendors to ensure their needs were being met and making necessary adjustments. Negotiated with other TechServ groups and staff to shuffle workload or staff member assignments to meet contract deadlines.

Position covered Oklahoma City and Tulsa with occasional trips to Tyler, TX and future plans for Amarillo. Laid off due to customer contract cancellation.

Project Manager Specialist at Oklahoma Gas and Electric Company (2005-12 – 2019-10)

Progressed from New Business Project Manager to Sr Project Manager and finally Project Manager Specialist, each dealing with progressively more complex projects and larger budgets. Complexity ranged from single residence to housing developments and progressing to multiple distribution circuits serving hospitals and large commercial customers. Financially responsible for projects initially less than $100K and progressing to $7M projects.

Projects began with initial customer contact to establish requirements and customer co-investments then worked across various groups including engineering, land management, materials orders, safety, construction scheduling, quality control and project closeout. Routinely managed multiple complex projects simultaneously.

• Mercy Hospital's cancer treatment center
• City of Oklahoma City's Hefner water treatment plant
• Texaco tank farm and pumping station near Cushing

Customer Service Coordinator at Oklahoma Gas and Electric Company (2003-12 – 2005-12)

• Followed up with customer inquiries and complaints around their electric bills
• Performed energy audits
• Developed possible solutions to resolve customer complaints with positive outcomes

Engineering Tech at Oklahoma Gas and Electric Company (1991-08 – 2003-12)

• Gathered required electrical loading information
• Analyzed requirements and designed the best possible win-win solution to solve for customers' requirements

Drafting Tech at Oklahoma Gas and Electric Company (1989-08 – 1991-08)

• Recorded completed projects from paper to Mylar
• In 1991 began using PCs to capture and share completed projects for permanent record
• Performed job audits as required

Associates equivalent in Electronics – Arizona Tech (AKA DeVry University)

Certificate in Driver's Education – OSU Tech