Substitute Teacher - Varnett Charter School - Houston, TX
(2026-05)
Adept at delivering pre-established lesson plans while maintaining 100% positive feedback
- Maintain a positive, safe, and productive learning environment by establishing clear expectations and addressing behavioral issues promptly.
- Supervise students in the classroom, hallways, cafeteria, and on the playground.
- Take accurate attendance, collect completed assignments, and maintain daily records.
- Compile a detailed end-of-day report for the regular teacher, noting student progress, behavioral incidents, and covered material.
Substitute Teacher - Alvin ISD - Pearland, TX
(2025-11)
Adept at delivering pre-established lesson plans while maintaining 100% positive feedback
- Maintain a positive, safe, and productive learning environment by establishing clear expectations and addressing behavioral issues promptly.
- Supervise students in the classroom, hallways, cafeteria, and on the playground.
- Take accurate attendance, collect completed assignments, and maintain daily records.
- Compile a detailed end-of-day report for the regular teacher, noting student progress, behavioral incidents, and covered material.
Co-Owner - A Party 2 Borrow - Houston, TX
(2020-02)
- Co-manage all aspects of business operations, including financial oversight, inventory control, and client engagement.
- Maintain and safeguard over $10,000 in monthly inventory, including A/V and IT equipment.
- Administer company computer systems to support scheduling, invoicing, and customer communications.
- Oversee procurement and replenishment of consumable supplies to meet dynamic client needs.
- Deliver exceptional customer service through proactive communication and follow-up strategies.
- Coordinate logistics for deliveries, pickups, and on-site setups to ensure operational efficiency.
- Collaborate on financial planning, budgeting, and marketing initiatives to drive profitability.
- Establish and maintain vendor relationships with local schools, youth centers, and churches.
- Implement asset tracking and maintenance protocols to extend equipment lifecycle and reduce loss.
Client Advocate - Calian Corp - Houston
(2022-10 - 2024-03)
Led technical support initiatives for Microsoft core business applications and operating systems, driving operational continuity and optimizing user experience across enterprise environments.
- Coordinated with the Security Operations Center (SOC) to manage incident response workflows, implement remediation protocols, and uphold system integrity across client infrastructures.
- Oversaw endpoint threat detection and resolution using cybersecurity platforms such as CrowdStrike and Cylance, contributing to proactive risk mitigation and system resilience.
- Directed routine vulnerability assessments and security audits to identify risks, enforce remediation strategies, and align with organizational compliance standards.
- Contributed to the development and governance of IT security policies, enhancing regulatory compliance and fortifying data protection frameworks.
- Managed escalation protocols for security events, ensuring timely resolution and cross-functional communication with internal and external stakeholders.
- Strengthened client relationships through strategic support delivery, clear technical communication, and consistent performance metrics that improved satisfaction and retention.
MSOC – NOC Engineer - Meriplex Communications - Houston, TX
(2017-06 - 2022-10)
Delivered enterprise-grade network reliability and performance by configuring and managing SD-WAN solutions (Velocloud, Cisco Meraki), proactively monitoring key metrics, and resolving complex issues across global infrastructures—ensuring seamless connectivity and minimal downtime.
- Engineered and optimized SD-WAN deployments tailored to client environments, including VLAN setup and routing policies to support scalable growth and business continuity.
- Maintained real-time visibility into network health using Castle Rock SNMPc and PRTG, enabling proactive issue detection and resolution across international operations.
- Executed advanced troubleshooting protocols such as loop testing and firewall diagnostics, reinforcing secure and resilient network infrastructures.
- Provided Tier 2/3 support for geographically dispersed clients, ensuring consistent service quality and rapid incident response.
- Facilitated cross-functional collaboration with ISPs, vendors, and internal teams to streamline resolution workflows and enhance customer satisfaction.
- Documented technical procedures and service resolutions in ticketing systems, contributing to operational transparency and knowledge base development.
