Patricia Berry

Administrative and Customer Service Professional with more than 16 years of progressive experience supporting federal agencies through executive administrative operations, customer service, identity management, and office administration. Demonstrated success providing high-level support to senior leadership, coordinating complex domestic and international travel, managing sensitive information, processing biometric and identity credentials, and delivering exceptional service in high-volume federal environments. Currently serves as a Customer Service Representative with the Social Security Administration Teleservice Center, assisting the public with Social Security programs, entitlement inquiries, and benefits-related issues while applying federal laws, regulations, and agency policies.

Recognized for professionalism, sound judgment, organizational excellence, attention to detail, and the ability to manage competing priorities while maintaining confidentiality and operational efficiency.

Contact Representative (Teleservice Center) - Social Security Administration

(2026-05)

Provide professional telephone service to members of the public regarding Social Security retirement, disability, Medicare, Supplemental Security Income (SSI), and survivor benefits.

• Research and resolve complex customer inquiries by interpreting and applying Social Security laws, regulations, policies, and operating procedures.
• Verify customer identity while safeguarding Personally Identifiable Information (PII) and maintaining strict confidentiality.
• Explain eligibility requirements, application procedures, payment information, and available services in a clear and customer-focused manner.
• Document customer interactions accurately using multiple agency systems while meeting production and quality standards.
• Analyze customer issues, determine appropriate solutions, and coordinate referrals when necessary to ensure timely resolution.
• Deliver exceptional customer service while managing a high-volume workload in a fast-paced federal call center environment.
• Collaborate with internal agency components to resolve complex case issues and improve customer outcomes.

Identification Services Operator - Olgoonik Solutions LLC – Department of State Contracts

(2021-12 - 2026-05)

Processed high-volume passport and identity credential applications while maintaining strict compliance with Department of State security standards and processing requirements.

• Collected biometric information, including fingerprint capture and identity verification, ensuring data integrity, confidentiality, and regulatory compliance.
• Captured passport and visa photographs meeting federal quality and security standards.
• Reviewed, verified, and entered sensitive applicant information into secure government databases with exceptional accuracy and attention to detail.
• Identified documentation discrepancies and resolved processing issues to minimize delays and improve workflow efficiency.
• Generated daily production and status reports to support operational oversight and performance tracking.
• Delivered exceptional customer service while maintaining productivity and professionalism in a fast-paced environment.

Executive Administrative Assistant - All Native Group – Department of State Contract

(2018-03 - 2021-09)

Provided executive-level administrative support to senior leadership within the Department of State.

• Coordinated complex domestic and international travel using E2 Solutions, including travel authorizations, detailed itineraries, vouchers, passport processing, visa documentation, and country clearances.
• Prepared and submitted eCountry Clearances for contractors and government personnel traveling internationally.
• Coordinated executive transportation for Directors and Deputy Directors supporting official meetings, ceremonies, and mission-related travel.
• Retrieved official passports from embassies in support of time-sensitive international travel requirements.
• Served as Time and Attendance Officer utilizing WebTA/TEL to ensure accurate payroll reporting and compliance.
• Prepared executive reports, Weekly Activity Reports (WAR), memoranda, correspondence, and other official documentation.
• Maintained executive task tracking systems to ensure assignments were completed accurately and within established deadlines.
• Coordinated onboarding activities, office logistics, supply inventory, equipment requests, and administrative operations.

Administrative Assistant - Beacon Associates – Department of State Contract

(2008-10 - 2018-03)

Provided comprehensive administrative support to the Bureau of European and Eurasian Affairs and the Bureau of International Organization Affairs.

• Coordinated complex domestic and international travel for executive leadership using E2 Solutions, including authorizations, itineraries, vouchers, passport processing, and country clearances.
• Coordinated executive transportation for Principal Deputy Assistant Secretaries and Deputy Assistant Secretaries.
• Managed conference room operations for multiple executive meeting spaces, ensuring seamless scheduling and audiovisual coordination.
• Served as the primary point of contact for office communications by screening calls, greeting visitors, coordinating hospitality services, and facilitating daily office operations.
• Processed incoming and outgoing correspondence, reports, memoranda, and official communications with accuracy and discretion.
• Escorted contractors during office renovation projects while ensuring compliance with Department security procedures.
• Retrieved official passports from embassies in support of international travel requirements.
• Supported office operations through inventory management, equipment coordination, onboarding activities, and administrative support.
• Served as Time and Attendance Officer utilizing WebTA/TEL, ensuring payroll accuracy and compliance with agency procedures.

Howard D. Woodson Senior High School