Vanessa M Ceplina

I am a professional, friendly, and customer-focused individual with a strong interest in the spa and wellness industry. I enjoy creating a welcoming experience for guests while making sure the front desk and daily operations run smoothly.

I am comfortable assisting clients with appointments, check-ins and check-outs, phone calls, payments, and answering questions about services and products. I also understand the importance of maintaining a calm, organized, and professional environment, especially in a busy spa setting.

As a supervisor, I am dependable and confident in supporting a team, coordinating schedules, resolving guest concerns, and making sure staff and guests receive excellent service. I am a strong communicator, pay close attention to detail, and work well under pressure.

My goal is to provide exceptional customer service, support my team, and help create a positive experience that encourages guests to return. I would be excited to bring my professionalism, leadership, and passion for hospitality to your spa.

• Spa Receptionist: Managed guest check-ins/check-outs, appointments, phone calls, payments, and customer inquiries while providing friendly, professional service.
• Spa Supervisor: Supported daily operations, assisted with staff coordination and scheduling, handled guest concerns, and maintained high service standards.
• Customer Service: Built positive relationships with guests, addressed concerns professionally, and helped create a welcoming and relaxing environment.
• Administrative Support: Maintained accurate records, organized schedules, and assisted with daily front-desk operations.

Master’s Degree in Applied Health Sciences

Graduate-level education with a focus on health, wellness, and applied health sciences.