Richard Borus

IT Support and Managed File Transfer professional with 9+ years of experience supporting enterprise payroll systems, secure file transfer environments, and customer-facing technical operations. Expert in MoveIT Central administration, SFTP workflow management, data integration, troubleshooting, access management, and client support. Proven ability to resolve complex technical issues, automate processes, and collaborate across teams to deliver reliable technology solutions.

Software Developer / Managed File Transfer Adminis at Empower Retirement (2018-09 – 2026-06)

• Administered and maintained over 7,500 automated MoveIT Central file transfer jobs supporting critical business operations.
• Configured and managed secure SFTP workflows for internal and external business partners.
• Diagnosed and resolved file transfer failures, connectivity issues, and workflow disruptions to minimize operational downtime.
• Managed user accounts, permissions, and access controls for DMZ-hosted systems in compliance with security standards.
• Participated in support patching and upgrades, including zero-day responses.
• Performed system maintenance, job optimization, and monitoring to improve reliability and performance while using log analysis and monitoring tools.
• Created and maintained technical documentation and training materials within Confluence.
• Processed and validated payroll contribution files from plan sponsors and payroll providers.

Payroll Analyst / Payroll Bridge at Empower Retirement (2017-04 – 2018-09)

• Designed and maintained file mappings and import specifications for automated contribution processing.
• Developed a Visual Basic database application that reduced processing time by approximately 80%.
• Identified and resolved payroll data discrepancies, formatting issues, and integration errors.
• Tested and implemented new file layouts to support automated contribution workflows.
• Collaborated with sponsors, vendors, and internal teams to troubleshoot transmission and mapping issues.
• Performed reconciliation and quality assurance reviews to ensure data integrity and compliance.
• Documented file specifications, business processes, and operational procedures.

Technical Support Representative at Empower Retirement (2015-02 – 2017-04)

• Delivered Level 1 phone and email support for payroll and account management applications.
• Resolved user account lockouts, password resets, and access-related issues.
• Assisted clients with payroll processing, system navigation, and application troubleshooting.
• Diagnosed and resolved file upload and import issues caused by formatting, connectivity, and system errors.
• Documented incidents and resolutions within Cirrus ticketing systems.
• Escalated complex technical issues while maintaining customer communication and follow-up.
• Consistently met service level agreements (SLAs) and customer satisfaction expectations.

Some College (No Degree) in Information Technology – Community College of Aurora (2009-05)

Bachelor of Science in Food Service/Business Management – Johnson & Wales University