Rick Borzileri

Sales Manager with 20+ years of experience in operations and sales leadership, driving revenue growth and operational efficiency in fast-paced environments. Expert in team development, process improvement, and delivering superior customer service. Achieved a 75% reduction in job costs and consistently elevated customer satisfaction to top-tier levels.

Sales Manager at Stevinson Chevrolet (2012-03 –01/2026) • Led high-volume, multi-department retail operations with full accountability for revenue performance, staffing, and customer experience.

• Built and developed high-performing teams through structured hiring, onboarding, coaching, and performance management systems.
• Implemented process improvements that increased operational efficiency, accountability, and consistency across departments.
• Collaborated cross-functionally to align sales, finance, and service functions, improving overall business performance.
• Drove measurable improvements in customer satisfaction through disciplined execution and team accountability.

New Vehicle

Director at Suss Buick Gmc (2010-03 – 2012-03) • Led strategic turnaround of underperforming business unit, restoring team performance and customer satisfaction metrics.

• Designed and executed sales and operational strategy that increased customer satisfaction from 80% to sustained top-tier performance.
• Rebuilt team structure through targeted recruiting, clear performance expectations, and accountability systems.
• Strengthened operational controls and reporting to improve productivity, consistency, and profitability. Operations & Business Development Manager at Scheiner Commercial Group (2007-01 – 2009-01) • Directed day-to-day operations and business development for commercial construction projects totaling $5M+ annually.
• Built strategic partnerships with developers and general contractors, expanding recurring revenue streams.
• Improved estimating and project management processes, reducing job costs by 75% and increasing performance margin.
• Oversaw project execution, scheduling, and cross-functional coordination to ensure on-time, on-budget delivery.

General

Manager / General Sales Manager / Finance Director at Ford Motor Company (1997-06 – 2007-06) • Directed large-scale business operations with responsibility for revenue, financial performance, staffing, and customer experience.

• Managed $17M in inventory assets and $100K monthly marketing budget to drive revenue growth and market share.
• Led and developed a workforce of 100+ employees across sales, finance, and operations functions.

Bachelor of Science in BS – University of Northern Colorado (1977 – 1981)