Samuel Serrano

Results-driven leader with over a decade of experience leading teams, fostering strong relationships with customers and vendors, and improving operational efficiency. Proven professional recognized for delivering excellent customer service and developing high-performing team

Lead Store Associate/ Acting Supervisor - ALDI - Walnut, California

(2019-04 - 2025-10)

• Supervised a team of 3 - 4 people during daily operations
• Trained and onboarded new hires including supervisors and managers
• Conducted performance reviews and provided coaching
• Managed and Quality checked inventory for multiple departments
• Resolved inventory issues efficiently
• Resolved Customer and employee issues professionally and efficiently

Receptionist/Assistant - The VIP Team Realty - Diamond Bar, California

(2018-02 - 2023-07)

• Assisted clients with filing appropriate documentation
• Lead follow-ups and client correspondence between several clients
• Scheduled and maintained appointments
• Commuted and collected documents from clients
• Assisted in processing documents for clients
• Developed and maintained client relationships

Supervisor, Customer Service/Operations - MJ Cafe and Teahouse - Walnut, California

(2013-08 - 2019-03)

• Supervised a team of 8 - 10 people through the daily routines
• Trained and Onboarded new hires
• Resolved customer issues efficiently
• Ensured accurate cash management and financial control

Associate Degree - Fullerton College