Samuel Serrano
Results-driven leader with over a decade of experience leading teams, fostering strong relationships with customers and vendors, and improving operational efficiency
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About
Results-driven leader with over a decade of experience leading teams, fostering strong relationships with customers and vendors, and improving operational efficiency. Proven professional recognized for delivering excellent customer service and developing high-performing team
Experience
Lead Store Associate/ Acting Supervisor - ALDI - Walnut, California
(2019-04 - 2025-10)
- Supervised a team of 3 - 4 people during daily operations
- Trained and onboarded new hires including supervisors and managers
- Conducted performance reviews and provided coaching
- Managed and Quality checked inventory for multiple departments
- Resolved inventory issues efficiently
- Resolved Customer and employee issues professionally and efficiently
Receptionist/Assistant - The VIP Team Realty - Diamond Bar, California
(2018-02 - 2023-07)
- Assisted clients with filing appropriate documentation
- Lead follow-ups and client correspondence between several clients
- Scheduled and maintained appointments
- Commuted and collected documents from clients
- Assisted in processing documents for clients
- Developed and maintained client relationships
Supervisor, Customer Service/Operations - MJ Cafe and Teahouse - Walnut, California
(2013-08 - 2019-03)
- Supervised a team of 8 - 10 people through the daily routines
- Trained and Onboarded new hires
- Resolved customer issues efficiently
- Ensured accurate cash management and financial control
Education
Associate Degree - Fullerton College
