Customer Service & E-commerce ASSOCIATE TEAM LEADER - WHOLEFOODS MARKET - PLAYA VISTA, CA
(2024-10)
- Assist Team Leader with operational responsibilities including payroll scheduling, labor utilization, and capacity management
- Manage non-inventory supplies and support daily department operations
- Ensure schedules and operational deadlines are met efficiently
- Support the hiring and interview process for new team members
- Provide administrative and operational support in a fast-paced environment
- Maintain effective communication with leadership and team members to support workflow and productivity
Customer Service & E-commerce supervisor - WHOLEFOODS MARKET - FAIRFAX, CA
(2023-11 - 2024-10)
- Assist Team Leader with operational responsibilities such as shopping and training new hires
- Track and analyze metrics to improve efficiency and identify potential areas for growth
- Supervise, train, and develop store support team members
- Conduct regular team huddles to communicate goals, updates, and performance feedback
- Provide the best customer service and resolve customer complaints and issues promptly and professionally
- Assist various departments as needed: Floral, Grocery, E-Commerce, Dairy, and Coffee, Juice Bar
Store Support Team Educator - WHOLEFOODS MARKET - CULVER CITY, CA
(2022-08 - 2023-11)
- Work closely with store managers and department leaders to identify training needs and priorities
- Introduce new hires to the store's culture, values, and expectations
- Assist with new team member training: register functions and procedures
- Provide constructive feedback and coaching to improve performance
- Helped with Grand Opening
- Stay updated on relevant compliance requirements and incorporate them into training sessions
Personal caregiver - Private Family Care
(2018 - 2023)
- Provided daily care for two elderly family members with serious medical conditions
- Assisted with mobility, hygiene, and daily living activities
- Supported grandmother with diabetes management and post-amputation care
- Assisted grandfather during leukemia treatment, ensuring comfort and safety
- Managed medications, appointments, and monitored health changes
STORE SUPPORT CUSTOMER SERVICE CASHIER|CASH OFFICE SPECIALIST - WHOLEFOODS MARKET - BEVERLY HILLS, CA
(2021-09 - 2022-08)
- Processed returns and store credits as needed for customers
- Assisted with quarterly store inventory analysis counts as needed
- Maintain excellent cash handling practices
- Substitute E-commerce prime shoppers as needed per store needs
- Verify cash deliveries from bank amour truck
- Investigate, explain, and verify cashier daily variances
- Combine and input store daily cash totals with other payment tenders on file for regional daily totals
CURRENCY ROOM ASSOCIATE /DISPATCHER - BRINKS INC - VERNON, CA
(2018-10 - 2021-09)
- Processed over five hundred Receivables and Accounts payable
- Assisted with quarterly inventory balancing as well as overseeing customer cash flow daily
- Provided administrative support to drivers while on route
- Monitored dispatch systems and security cameras
- Maintained accurate logs and reports
- Responded quickly to urgent situations and operational issues
- Handled high-volume incoming and outbound calls to support alarm system operations and customer service needs
RECEPTIONIST| SERVICE DEPARTMENT - GLENDALE INFINITI - GLENDALE, CA
(2016-09 - 2018-09)
- Respond to online inquiries (people asking about cars, pricing, availability)
- Schedule appointments for customers car service
- Keep customer info updated in the system (CRM)
- Handled 120+ inbound calls per day, assisting customers with inquiries and scheduling
