Sandra

Customer service and leadership with over 8 years of experience resolving customers' concerns, leading high-performing teams. I am skilled in payroll scheduling, labor management, and cross-department collaboration. Experienced in coaching team members, analyzing key performance metrics, and leading initiatives that improve service standards and productivity.

Customer Service & E-commerce ASSOCIATE TEAM LEADER - WHOLEFOODS MARKET - PLAYA VISTA, CA

(2024-10)

• Assist Team Leader with operational responsibilities including payroll scheduling, labor utilization, and capacity management
• Manage non-inventory supplies and support daily department operations
• Ensure schedules and operational deadlines are met efficiently
• Support the hiring and interview process for new team members
• Provide administrative and operational support in a fast-paced environment
• Maintain effective communication with leadership and team members to support workflow and productivity

Customer Service & E-commerce supervisor - WHOLEFOODS MARKET - FAIRFAX, CA

(2023-11 - 2024-10)

• Assist Team Leader with operational responsibilities such as shopping and training new hires
• Track and analyze metrics to improve efficiency and identify potential areas for growth
• Supervise, train, and develop store support team members
• Conduct regular team huddles to communicate goals, updates, and performance feedback
• Provide the best customer service and resolve customer complaints and issues promptly and professionally
• Assist various departments as needed: Floral, Grocery, E-Commerce, Dairy, and Coffee, Juice Bar

Store Support Team Educator - WHOLEFOODS MARKET - CULVER CITY, CA

(2022-08 - 2023-11)

• Work closely with store managers and department leaders to identify training needs and priorities
• Introduce new hires to the store's culture, values, and expectations
• Assist with new team member training: register functions and procedures
• Provide constructive feedback and coaching to improve performance
• Helped with Grand Opening
• Stay updated on relevant compliance requirements and incorporate them into training sessions

Personal caregiver - Private Family Care

(2018 - 2023)

• Provided daily care for two elderly family members with serious medical conditions
• Assisted with mobility, hygiene, and daily living activities
• Supported grandmother with diabetes management and post-amputation care
• Assisted grandfather during leukemia treatment, ensuring comfort and safety
• Managed medications, appointments, and monitored health changes

STORE SUPPORT CUSTOMER SERVICE CASHIER|CASH OFFICE SPECIALIST - WHOLEFOODS MARKET - BEVERLY HILLS, CA

(2021-09 - 2022-08)

• Processed returns and store credits as needed for customers
• Assisted with quarterly store inventory analysis counts as needed
• Maintain excellent cash handling practices
• Substitute E-commerce prime shoppers as needed per store needs
• Verify cash deliveries from bank amour truck
• Investigate, explain, and verify cashier daily variances
• Combine and input store daily cash totals with other payment tenders on file for regional daily totals

CURRENCY ROOM ASSOCIATE /DISPATCHER - BRINKS INC - VERNON, CA

(2018-10 - 2021-09)

• Processed over five hundred Receivables and Accounts payable
• Assisted with quarterly inventory balancing as well as overseeing customer cash flow daily
• Provided administrative support to drivers while on route
• Monitored dispatch systems and security cameras
• Maintained accurate logs and reports
• Responded quickly to urgent situations and operational issues
• Handled high-volume incoming and outbound calls to support alarm system operations and customer service needs

RECEPTIONIST| SERVICE DEPARTMENT - GLENDALE INFINITI - GLENDALE, CA

(2016-09 - 2018-09)

• Respond to online inquiries (people asking about cars, pricing, availability)
• Schedule appointments for customers car service
• Keep customer info updated in the system (CRM)
• Handled 120+ inbound calls per day, assisting customers with inquiries and scheduling

Personal Care Aide - Los Angeles Technology Center (2026-08)

Business Administrative - Los Angeles Technology Center (2024-11)

High School Diploma - General Education - Destiny's Girl Academy (2013-06 - 2013-06)