Senior Cloud Engineer - Omnicom - Remote
(2026-01)
- Serve as escalation point for device, application, and connectivity issues across a 2000+ host enterprise environment — triaging, documenting, and resolving incidents in alignment with change management standards.
- Configured and deployed enterprise applications across distributed locations, ensuring consistent performance and user access; maintained 99.9% uptime through proactive monitoring and pre-deployment health checks.
- Authored and maintained standard operating procedures (SOPs) and written service call records for all support activities, providing supervisors with regular updates and status reports.
- Diagnosed and resolved application failures tied to AD authentication, storage latency, NIC teaming, and VDI performance — restoring operations and reducing unplanned incidents by 40%.
- Coordinated 50+ maintenance windows for VCF 9.1 / vSphere 9 upgrades, validating security controls and executing patch cycles; achieved 95% vulnerability reduction across all managed systems.
- Automated device builds, host configuration, and provisioning workflows using PowerCLI and PowerShell — reducing deployment time by 30% and improving inventory consistency across all environments.
- Contributed to an accurate inventory of all technology systems and services in use district/organization-wide, including tracking hardware assets and software deployments.
Senior Cloud Engineer - IPG - Remote
(2021-01 - 2025-12)
- Managed Windows Server 2016+ and Horizon VDI environments for thousands of end users — troubleshooting application failures, resolving AD/LDAP authentication issues, and correcting device connectivity problems.
- Deployed and maintained enterprise applications including patching, performance validation, and user access configuration across campus and remote sites; ensured zero unplanned service disruptions.
- Led migration from Slack to Microsoft Teams and from Zoom to Teams — coordinating scheduling, user training, and cutover validation to minimize disruption.
- Diagnosed and resolved network printing issues including driver conflicts, print queue failures, SAN zoning, and NIC teaming misconfigurations — restoring stable output for end users across multiple sites.
- Configured and maintained high-availability print server farms, ensuring proper ACL inheritance, share access, and device availability across large-scale Windows environments.
- Deployed 25+ Cisco UCS blades and integrated Dell PowerStore arrays, adding 200TB of storage; maintained complete asset inventory including hardware installations and decommissioning records.
- Performed regular health checks, risk assessments, and RCA documentation — providing written records of all service activities and status reports to leadership.
System Architect - Acxiom Corporation - Conway, AR
(2010-10 - 2020-12)
- Provided technology support across multiple sites for end-user device issues, enterprise application configurations, identity access, and connectivity — triaging Tier I problems and escalating complex cases.
- Spearheaded multi-site Windows Server deployment, upgrade, and consolidation projects; replaced legacy OS versions and decommissioned hundreds of retired assets while maintaining full written change records.
- Configured OneDrive and SharePoint enterprise deployments for all users, enabling secure cloud-based file storage and collaboration across the organization with minimal disruption.
- Managed enterprise Active Directory infrastructure including FSMO roles, trust relationships, OU structures, and GPO enforcement — maintaining consistent device policies and application access.
- Built and maintained enterprise PKI (Active Directory Certificate Services) managing auto-enrollment, root/intermediate CAs, and SSL/TLS certificate lifecycles for IIS.
- Configured MFA, RBAC, Conditional Access, PIM, and SIEM integrations; improved compliance posture and reduced identity-related support incidents.
- Led migration of email and productivity workloads from on-premises to Office 365; coordinated migration scheduling to minimize end-user disruption during cutover.
- Migrated Jira/Confluence to Atlassian Cloud; delivered end-user training and documentation, standardizing workflows across global teams.
VMware Consultant - NAM-Info - Edison, NJ
(2009-10 - 2010-09)
Deployed VMware infrastructure and performed P2V migrations; designed datacenter layouts and supported NetApp storage and UCS hardware upgrades.
Senior System Specialist - HCL Infosystems - Noida, India
(2006-06 - 2009-07)
Migrated 700 users and 80 applications to Citrix 4.5; administered 3,000+ global servers using VMware, Tivoli Storage Manager, and HP SIM; led UK datacenter migration.
System Administrator - Toluna - Gurugram, India
(2004-04 - 2006-05)
Established a 500-user datacenter managing Exchange 2003, SQL clusters, Cisco telephony, IIS, Apache, and Bluecoat firewalls.
System Administrator - Progressive Infotech - Noida, India
(2002-03 - 2004-04)
Migrated AD and Exchange, managed Cisco switches/firewalls, implemented Terminal Services, and deployed Red Hat Linux servers.
System Administrator - Allied Digital Services / Axis IT&T - India
(2000-12 - 2002-02)
Managed AD, user accounts, and Group Policies; performed rack installation, KVM setup, remote server administration, DR planning, and hardware support.
