Satish Chander

IT Support Professional and Senior Cloud Engineer with 25+ years of enterprise technology experience, including hands-on expertise configuring, deploying, and troubleshooting end-user devices, printers, and enterprise applications across large, distributed environments. Proven ability to provide Tier I/II campus and district-wide support, manage Chromebook and Windows device fleets, resolve application and printing issues, maintain accurate technology inventories, and deliver responsive service to end users. Adept at working independently across multiple locations, completing thorough service call documentation, and supporting district technology goals with reliability and professionalism.

Senior Cloud Engineer - Omnicom - Remote

(2026-01)

• Serve as escalation point for device, application, and connectivity issues across a 2000+ host enterprise environment — triaging, documenting, and resolving incidents in alignment with change management standards.
• Configured and deployed enterprise applications across distributed locations, ensuring consistent performance and user access; maintained 99.9% uptime through proactive monitoring and pre-deployment health checks.
• Authored and maintained standard operating procedures (SOPs) and written service call records for all support activities, providing supervisors with regular updates and status reports.
• Diagnosed and resolved application failures tied to AD authentication, storage latency, NIC teaming, and VDI performance — restoring operations and reducing unplanned incidents by 40%.
• Coordinated 50+ maintenance windows for VCF 9.1 / vSphere 9 upgrades, validating security controls and executing patch cycles; achieved 95% vulnerability reduction across all managed systems.
• Automated device builds, host configuration, and provisioning workflows using PowerCLI and PowerShell — reducing deployment time by 30% and improving inventory consistency across all environments.
• Contributed to an accurate inventory of all technology systems and services in use district/organization-wide, including tracking hardware assets and software deployments.

Senior Cloud Engineer - IPG - Remote

(2021-01 - 2025-12)

• Managed Windows Server 2016+ and Horizon VDI environments for thousands of end users — troubleshooting application failures, resolving AD/LDAP authentication issues, and correcting device connectivity problems.
• Deployed and maintained enterprise applications including patching, performance validation, and user access configuration across campus and remote sites; ensured zero unplanned service disruptions.
• Led migration from Slack to Microsoft Teams and from Zoom to Teams — coordinating scheduling, user training, and cutover validation to minimize disruption.
• Diagnosed and resolved network printing issues including driver conflicts, print queue failures, SAN zoning, and NIC teaming misconfigurations — restoring stable output for end users across multiple sites.
• Configured and maintained high-availability print server farms, ensuring proper ACL inheritance, share access, and device availability across large-scale Windows environments.
• Deployed 25+ Cisco UCS blades and integrated Dell PowerStore arrays, adding 200TB of storage; maintained complete asset inventory including hardware installations and decommissioning records.
• Performed regular health checks, risk assessments, and RCA documentation — providing written records of all service activities and status reports to leadership.

System Architect - Acxiom Corporation - Conway, AR

(2010-10 - 2020-12)

• Provided technology support across multiple sites for end-user device issues, enterprise application configurations, identity access, and connectivity — triaging Tier I problems and escalating complex cases.
• Spearheaded multi-site Windows Server deployment, upgrade, and consolidation projects; replaced legacy OS versions and decommissioned hundreds of retired assets while maintaining full written change records.
• Configured OneDrive and SharePoint enterprise deployments for all users, enabling secure cloud-based file storage and collaboration across the organization with minimal disruption.
• Managed enterprise Active Directory infrastructure including FSMO roles, trust relationships, OU structures, and GPO enforcement — maintaining consistent device policies and application access.
• Built and maintained enterprise PKI (Active Directory Certificate Services) managing auto-enrollment, root/intermediate CAs, and SSL/TLS certificate lifecycles for IIS.
• Configured MFA, RBAC, Conditional Access, PIM, and SIEM integrations; improved compliance posture and reduced identity-related support incidents.
• Led migration of email and productivity workloads from on-premises to Office 365; coordinated migration scheduling to minimize end-user disruption during cutover.
• Migrated Jira/Confluence to Atlassian Cloud; delivered end-user training and documentation, standardizing workflows across global teams.

VMware Consultant - NAM-Info - Edison, NJ

(2009-10 - 2010-09)

Deployed VMware infrastructure and performed P2V migrations; designed datacenter layouts and supported NetApp storage and UCS hardware upgrades.

Senior System Specialist - HCL Infosystems - Noida, India

(2006-06 - 2009-07)

Migrated 700 users and 80 applications to Citrix 4.5; administered 3,000+ global servers using VMware, Tivoli Storage Manager, and HP SIM; led UK datacenter migration.

System Administrator - Toluna - Gurugram, India

(2004-04 - 2006-05)

Established a 500-user datacenter managing Exchange 2003, SQL clusters, Cisco telephony, IIS, Apache, and Bluecoat firewalls.

System Administrator - Progressive Infotech - Noida, India

(2002-03 - 2004-04)

Migrated AD and Exchange, managed Cisco switches/firewalls, implemented Terminal Services, and deployed Red Hat Linux servers.

System Administrator - Allied Digital Services / Axis IT&T - India

(2000-12 - 2002-02)

Managed AD, user accounts, and Group Policies; performed rack installation, KVM setup, remote server administration, DR planning, and hardware support.

MBA - IT & HR - Swami Vivekananda Subharti University