Shantae Smikle

Results-driven Retail Leader with over 10 years of experience in driving revenue growth and optimizing store performance. Expert in team development and KPI tracking, fostering strong client relationships that enhance retention and loyalty.

Resourceful Inventory

Coordinator skilled in inventory management and supply chain optimization, ensuring operational efficiency and accuracy.

Operations & Inventory Coordinator at Union Hall Supply Co. (2025-11 – Present)

• Implemented inventory management systems for efficient tracking and reporting.
• Manage shipping and receiving processes to streamline inventory flow and accuracy.
• Minimize discrepancies by maintaining accuracy in purchase order tracking.
• Coordinate event logistics to boost promotional initiatives and participant engagement.

Retail Sales Associate at Athleta (2025-09 – Present)

• Process transactions efficiently using point-of-sale systems.
• Maintains visual merchandising standards and organize store displays.
• Engage with customers to build relationships and enhance the shopping experience.
• Collaborates with team members to achieve daily sales goals.
• Educates customers on product features and benefits during interactions.
• Monitors sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Multi-Store Manager at Sunglass Hut (2024-05 – 2025-08)

• Achieved over nine percent year-over-year growth through coaching and performance accountability of sales team.
• Increased conversion rates by eleven point five percent and multiples by four point forty-four percent via structured leadership and real-time feedback.
• Utilized KPIs to enhance underperforming categories within 60 days, driving significant improvements.
• Managed daily operations across two locations, ensuring exceptional customer experiences.
• Boosted client retention by eight percent through personalized outreach and relationship-building strategies.
• Resolved escalated customer issues and supported e-commerce functions to maintain seamless service delivery.
• Reduced shrinkage and improved loss prevention results through targeted training and accountability initiatives.
• Delivered tailored style consultations, assisting customers with frame selection and fit.

Virtual Executive Assistant at Freelance/1099 Contractor (2019-03 – 2024-05)

• Tracked key metrics and prepared reports to guide strategic business decisions.
• Managed operational workflows and scheduling reporting to align with performance goals.
• Developed SOPs and onboarding systems to improve team efficiency and consistency.
• Coordinated calendar scheduling for multiple executives, optimizing time management.
• Arranged comprehensive travel logistics, including flights, accommodations, and itineraries.
• Handled client communications via email and phone, ensuring professional correspondence.

Assistant Store Manager at Emilio Pucci Outlet (2020-08 – 2022-07)

• Generated $5,000 to $7,000 per private sale through tailored VIP outreach and consultative selling.
• Led luxury sales floor execution, enhancing client retention by 12% through exceptional service.
• Executed in-store events to elevate brand visibility and increase monthly sales by 15%.
• Styled and advised clients to improve attachment rates and encourage repeat business.
• Coordinated inventory management to ensure optimal stock levels at all times.
• Assisted with visual merchandising to create an engaging shopping experience.
• Implemented promotional strategies that boosted product visibility and increased sales.

Sales and Operations Leader at Elie Tahari Outlet (2017-05 – 2020-03)

May 2017-Nov 2017/2019-2020

• Drove sales through active engagement, upselling, and cross-selling to boost customer satisfaction.
• Maintained high sales productivity by consistently following up with clients and fostering strong relationships.
• Identified customer needs and guided complete outfit purchases, enhancing conversion rates and sales outcomes.

High School Diploma – Meadowbrook High School