Shellby Smith

Customer-focused professional with several years of experience delivering exceptional service in fast-paced environments. Strong communication, teamwork, sales, and problem-solving skills. Recognized for creating positive customer experiences, maintaining professionalism under pressure, and contributing to team success.

Order Taker / Shift Leader at Pepper Grind Coffee (2021-08 – 2023-07)

• Assisted customers with purchases and order selection.
• Trained and mentored new employees.
• Managed transactions and cash handling responsibilities.
• Assisted with social media content and customer engagement.

Server at Chili's (2023-09 – 2026-04)

• Delivered exceptional customer service in a high-volume restaurant environment.
• Recommended menu items and promotions to increase sales.
• Handled cash and electronic payments accurately.
• Resolved customer concerns professionally and efficiently.
• Collaborated with team members to ensure excellent service.

Bachelor of Science in Exercise Physiology – California State University, Chico (2025-05)

Associate Degree in Kinesiology – Imperial Valley College