Siobhan Small

Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, process optimization, and speed. Articulate, energetic and result oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Pharmacy Technician at North Carolina A&T State University (2024-07 – Present)

Pharmacy Technician

• Located, dispensed, packed, and labeled a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient.
• Answered customer questions/concerns and involved the pharmacists as necessary.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Maintained pharmacy cleanliness by sanitizing and cleaning each shift worked

Cashier at Han-Dee Hugo's (2023-05 – 2023-07)

Cashier

• Provided customer service by acknowledging the customer and identifying needs
• Resolved customer complaints and involved upper-level management as necessary.
• Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Maintained store cleanliness by sanitizing and cleaning each shift worked

Representative at Teleperformance (2022-07 – 2022-08)

Representative

• Connected with customers via phone to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any billing and technical issues
• Noted important information from calls for reporting purposes
• Provided feedback on call issues

Driver License Examiner at Department of Motor Vehicles (2021-05 – 2022-04)

Driver License Examiner

• Substantial knowledge of motor vehicle operators licensing requirements and procedures, North Carolina motor vehicle driving laws, and State and federal mandates/standards for issuing driver licenses and identification cards.
• Ability to maintain sufficient and acceptable security clearances.
• Extensively skilled in retrieving and entering data within a computerized database or system.
• Comprehensive skill and knowledge of the methods used in receiving, accounting and disbursing payments, including knowledge of banking processes.
• Proficiency in Microsoft applications or mainframe databases.
• Substantial experience examining and evaluating information or documents and making determinations based on analysis.
• Substantial experience completing and maintaining records and reports, including financial reporting associated with the collection and disbursement of money.
• Significant experience explaining policy, procedure and laws to a diverse clientele.
• Substantial knowledge of driver licensing laws, rules, policies and regulations in the state of North Carolina.

Sales Associate at Walmart (2019-05 – 2020-12)

Sales Associate

• Provided customer service by acknowledging the customer and identifying needs; provided guidance and support to customer regarding self-service technology; assisted customers with purchasing decisions; located merchandise; resolved customer issues and concerns; and promoted the company's products and services.
• Maintained safety of the facility according to company policies and procedures by conducting safety sweeps and following company standard guidelines; and corrected and reported unsafe situations to management.
• Maintained the sales floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identified shrink and damages; and securing fragile and high-shrink merchandise.
• Completed work assignments and priorities by using policies, data, and resources; collaborated with managers, co-workers, customers, and other business partners; identified priorities, deadlines, and expectations; carrying out tasks; communicated progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Complied with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Sales Associate at Target (2012-11 – 2019-01)

Sales Associate

• Assisted customers with locating products and checked store systems for merchandise at other sites; Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Acknowledged guests as workload task completed with minimal guest disruption, reviewed sale trends to understand how to prioritize daily workload based on business and guest needs
• Supported changes to product assortment and keep the area inspiring to guests all year round by setting transitions on time, remerchandising new products and maintaining a brand space following new sets.
• Accurately executed backroom fills, including guest requests, and backstock product efficiently and timely.
• Handling of product returns; Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
• Completed work assignments and priorities by using policies, data, and resources; collaborated with managers, co-workers, customers, and other business partners; identified priorities, deadlines, and expectations; carrying out tasks; communicated progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
• Complied with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Bachelor of Arts in Social Work – North Carolina A & T State University (2019-05)

Associate in Arts, General Education – Louisburg College (2016-05)