Sk Rahman

Highly skilled in greeting and checking-in passengers. Knowledge of providing passengers with general travel information. Customer focused and good attention to detail. Able to help check-in passengers using Amadeus database system and verify passenger's detail information about passport and visa.

Willing to relocate to: New York, NY. Authorized to work in the US for any employer.

Passenger Service Agent - Swissport USA Inc.(Egypt & Saudi Airlines) - New York State

(2021-08)

• Welcome and check-in passengers.
• Support passengers on arriving international flights.
• Extend customer service and information to passengers.
• Document international departures.
• Check passenger departure documentation.
• Check-in passenger baggage and support passengers with misplaced baggage.
• Assist passengers through arrivals and check-in processes, including passengers with special needs and VIP passengers.

Retail Sales Associate/Customer Service - Home Depot USA - New York State

(2021-05 - 2022-07)

• Greets customers and makes them feel comfortable.
• Provides recommendations according to customer needs or preferences.
• Documents sales by updating customer records.
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
• Maintaining an orderly appearance throughout the sales floor.

Sales Associate - Phantom of Broadway - Manhattan, NY

(2017-04 - 2018-06)

• Greeting customers
• Responding to questions and giving information to the customers
• Sharing product knowledge with customers
• Providing recommendations to customers
• Preparing merchandise and designing displays

Sales Associate - Jacks99 cents - NY

(2016-12 - 2017-05)

• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customers' needs and provide assistance and information on product features.
• Welcome customers to the store and answer their queries.
• Follow and achieve department's sales goals on a monthly, quarterly and yearly basis
• Maintaining a clean and tidy space
• Assisting with inventory
• Handling customer complaints
• Processing newly received shipments.

Night Porter - Selsdon Park & Golf Club Hotel - London

(2010-01 - 2011-03)

• Helping guests by carrying luggage
• Advising on hotel facilities
• Arranging taxis and booking tickets
• Running errands, such as taking and picking up dry cleaning
• Taking messages
• Giving directions
• Responding to safety and security issues
• Answering queries and making reservations

Higher diploma - Travel and tourism - Gemini college London (2009-11 - 2012-11)

College Degree - BBS commerce - Azam khan commerce college Khulna Bangladesh (2003-03 - 2007-11)

High school diploma or GED