Sololeon

CompTIA Security+ certified support professional with 10+ years of customer-facing experience translating technical issues for non-technical users. Already the informal first stop for staff PC and printer problems, and portal support for 800+ residents. Practical skills reinforced by a self-built Proxmox virtualization homelab and a laptop repair business. Seeking a full-time Help Desk or Desktop Support role.

Owner & Repair Technician - Leon's Laptop Service - Woodbridge, VA

(2026-04)

• Source physically damaged laptops, diagnosing hardware before purchase to determine repair feasibility and parts cost, then repair and resell to customers via Facebook Marketplace.
• Perform full disassembly and component-level replacement of LCD screens, trackpads, keyboards, and batteries; upgrade RAM and SSDs, apply thermal paste, and clear internal dust obstructions to restore thermal performance.
• Wipe drives and perform clean Windows installations with full driver, activation, and update configuration, stress-testing each unit before customer delivery.

Leasing Consultant - Community Housing Partners - Dumfries, VA

(2023-08)

• Serve as the unofficial first line of technical support for office staff and management, resolving PC, printer, and application issues on the spot rather than escalating to the corporate help desk.
• Troubleshoot resident portal login failures, account lockouts, and payment errors for 800+ residents, guiding non-technical users to resolution by phone, email, and in person.
• Log and track 100–150 work orders per month in Yardi and Yardi CRM, coordinating maintenance staff and outside vendors from intake through verified resolution.
• Manage a waitlist of approximately 100 applicants and maintain 96–98% occupancy through accurate record-keeping and consistent follow-up.

Leasing Consultant - Trillium Apartments - Fairfax, VA

(2019-08 - 2023-07)

• Served as primary tenant liaison, submitting and tracking maintenance work orders through to confirmed resolution, coordinating move-ins and move-outs, and verifying applications and financial records.

Inventory Associate - CarMax - Sterling, VA

(2017-02 - 2019-07)

• Maintained a dynamic vehicle inventory in a digital tracking system with 100% data accuracy and served as primary logistics contact for incoming deliveries.

Transportation Security Officer - U.S. Department of Homeland Security (TSA) - Sterling, VA

(2014-06 - 2016-09)

• Operated advanced screening technology in a federal security environment, following strict standard operating procedures to identify threats and secure terminal access points.

Associate of Applied Science - Cybersecurity - Northern Virginia Community College (2025-05 - 2026-12)