Stefan Hecht
IT Support–focused professional pursuing an IT Support Analyst role
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About
IT Support–focused professional pursuing an IT Support Analyst role; CompTIA A+, Network+, and Security+ certified with hands-on experience in desktop troubleshooting, hardware repairs, printer/peripheral setup, and virtual machine environments. Performed essential administrative tasks to support IT operations and ensure smooth workflow. Strong customer-service orientation with experience resolving end-user issues, performing user administrative responsibilities, and improving operational workflows.
Experience
Manager - McDonald's - Houston, TX
(2023-10)
Led team training, operations, and customer service in a high-volume, fast-paced environment; managed crew performance, ensured adherence to policies, and maintained high standards of quality, cleanliness, and customer satisfaction. Oversaw daily operations including scheduling, inventory, cash handling, and issue resolution while providing frontline support for staff—troubleshooting hardware and software issues, coordinating repairs, and escalating complex problems to vendors or senior IT resources when required.
Accountant - Antdel - Houston, TX
(2022-09)
Crew Trainer - McDonald's - Houston, TX
(2016-07 - 2022-09)
Education
Bachelor - Cybersecurity and Information Assurance - Western Governors University
Associate of Science - Lonestar College
