Stephen Everett

Summary 

Customer Service Experience 

• Listens to associates, customers, or management with passion.

• Retail associate who eagerly and efficiently helps associates or customers.

Objective 

• Problem solver who is confident, devoted, efficient, energetic, and happy about serving customers, seeking to use my customer service skills to give businesses or customers positive experiences.

Lowe’s: Professional Commercial Sales Customer Service Associate Loader Advocate 

November 2022-January 2024

Duties

• Analyzed, handled, or verified account data, accurate exchanges, Business-to-Business sales operations development, internet orders, orders, payments, prices, receipts, or returns in Customer Relationship Management Software responsibly.
• Happily, led, or obeyed management or teams with or without them nearby.
• Helped associates, businesses, or customers in person or on the phone.
• Presented or registered clients, customers, or key stakeholders with IDs, installations, Lowe’s credit cards, Lowe’s Pro Rewards and Partnership Programs, or protection plans.
• Reduced customers’ struggles by giving good customer support with project knowledge to regularly receive positive customer feedback.
• Regularly cleaned, lifted 80 + lb, organized, protected, or stocked product displays or sales stands with or without a team.
• Trained Assistant Managers, Cashiers, Customer Service Sales Associate Advocates, Loaders, Professional Cashiers, Professional Sales Specialists, Professional Services Sales Floor Department Supervisors, or the Store Manager.
• Traveled to meetings, training, or to help other shops, worked other duties as the job required.

Lowe’s: Customer Service Sales Associate Advocate 

June 2021-August 2022

Duties

• Analyzed, handled, or verified account data, accurate exchanges, Business-to-Business sales operations development, internet orders, orders, payments, prices, receipts, or returns in Customer Relationship Management Software responsibly.
• Happily, led, or obeyed management or teams with or without them nearby.
• Helped associates, businesses, or customers in person or on the phone.
• Presented or registered clients or customers with IDs, installations, Lowe’s credit cards, or protection plans.
• Reduced customers’ struggles by giving good customer support with project knowledge to regularly receive positive customer feedback.
• Regularly cleaned, lifted 80 + lb, organized, protected, or stocked product displays or sales stands with or without a team.
• Trained Cashiers or Customer Service Sales Associate Advocates.
• Traveled to meetings, training, or to help other shops, worked other duties as the job required.

Customer Service Experience 

April 2018-June 2021

Home School 

2005-2019

• GPA: 3.79 
• High School Diploma 
• Honors: Biology and Chemistry 
• Soccer 

Lowe’s University 

March 2021-August 2022

November 2022-Present

• Achieved #1 on the Leader Board 

College Prep/North Central Texas College 

August 2019-December 2019

January 2024-Present

Student Loans

• Incomplete Associate's Degree