Sushmitha Shiva

Highly organized and detail-oriented Executive Administrative professional with experience supporting senior leadership, managing office operations, coordinating schedules, and overseeing administrative functions in fast-paced environments. Proven ability to manage confidential information, streamline workflows, coordinate travel and events, and support cross-functional teams. Strong background in operations management, vendor coordination, compliance oversight, and staff supervision.

Administrative Office Manager - Sevita Health Group - California

(2024-01)

• Provide high-level administrative and operational support to leadership and state management teams.
• Coordinate meetings, events, and executive schedules to ensure efficient workflow and communication.
• Maintain critical documentation including licenses, contracts, leases, and compliance records.
• Manage office operations including budgeting, purchasing, and vendor relationships.
• Oversee payroll data processing, employee onboarding, and background check administration.
• Supervise administrative staff including hiring, training, scheduling, and performance management.
• Ensure compliance with OSHA, safety programs, and organizational policies.
• Coordinate travel arrangements, accommodations, and logistics for leadership.
• Support technology setup and troubleshoot operational issues.

Administrative Assistant - Austin Regional Clinic - Texas

(2022-08 - 2024-01)

• Managed appointment scheduling, registration, and administrative workflows using Epic system.
• Coordinated communication between physicians, staff, and patients to maintain daily operational efficiency.
• Maintained accurate records, documentation, and business office processes.
• Processed referrals, authorizations, and account issue resolution.
• Assisted with training new administrative staff.
• Ensured compliance with HIPAA, OSHA, and organizational standards.

E-Commerce Team Lead - Whole Foods Market - Texas

(2021-12 - 2022-08)

• Supervised team operations and delegated daily tasks.
• Served as primary point of contact for customer escalations and operational issues.
• Tracked performance metrics and implemented process improvements.
• Communicated operational updates to leadership and staff.
• Developed onboarding and training procedures for new team members.

Staffing Coordinator - Firefly Advertising - Dubai

(2015-05 - 2017-01)

• Managed schedules, attendance tracking, and administrative coordination for staff.
• Maintained performance tracking systems and reporting.
• Organized training sessions and handled departmental administrative functions.

Accounts Executive – Sales - Radiant Human Resource Consultancy - Dubai

(2012-09 - 2013-05)

• Coordinated marketing initiatives and promotional campaigns.
• Managed inventory tracking and reporting.
• Collaborated with brand managers on strategy and execution.

Tele Sales Executive Intern - Bureau of Assessment Services (BAS)

(2011-06 - 2012-01)

• Conducted outbound calls to prospective customers, introduced services, and generated sales leads.
• Maintained customer information and followed up with prospects to support conversions and client relationships.
• Assisted with daily sales reporting and administrative coordination for the telesales team.

MBA - Marketing & International Business - University of Toledo, Ohio

BBA - Marketing & HR - Heriot-Watt University, UK