Alex Chapman

Motivated financial services professional with leadership experience in branch operations, consumer lending, sales, and customer relationship management. Currently serving as Interim Branch Manager at OneMain Financial, overseeing daily operations while helping customers achieve financial stability through tailored lending solutions. Proven ability to lead teams, drive sales performance, build strong client relationships, and maintain compliance within fast-paced environments.

Licensed in life insurance with a strong passion for leadership, growth, and customer service excellence. Authorized to work in the US for any employer

Interim Branch Manager at OneMain Financial (2022-11 – Present)

• Support branch leadership in overseeing daily operations, workflow management, and customer service performance
• Assist customers with debt consolidation and personal lending solutions to improve financial stability
• Build strong client relationships through consultative financial service and ongoing account support
• Maintain compliance with lending regulations, company policies, and operational procedures
• Contribute to branch sales goals through loan origination, refinancing, and insurance product offerings
• Earned Life Insurance License within first year of employment
• Help train and support team members while promoting a positive and performance-driven environment

Sales Consultant at Ron Marhofer Auto Family (2018-02 – 2022-11)

• Developed and maintained a strong customer base through relationship-building and consistent follow-up
• Assisted customers with vehicle financing options and product selection based on individual needs
• Delivered personalized product demonstrations and consultations to increase customer confidence and satisfaction
• Consistently achieved sales and customer service expectations in a high-volume environment
• Built long-term client relationships resulting in repeat business and referrals

Flexographic Press Operator at Custom Poly Bag LLC (2016-01 – 2018-02)

• Advanced through multiple promotions including Ink Technician, Plate Mounter, and Press Operator
• Operated and maintained production equipment while ensuring quality and efficiency standards
• Demonstrated adaptability, leadership potential, and a strong work ethic through rapid advancement

Shift Supervisor at Burger King (2013-08 – 2016-01)

• Supervised daily shift operations including team leadership, inventory management, cash handling, and customer service
• Assisted in training and motivating employees to meet operational and performance goals
• Managed end-of-day financial balancing and banking procedures

High school diploma – West Branch High School