Suzy Sonntag

To continue my career with an organization that will utilize my result driven leadership and team development, driving sales performance and administrative experience to benefit company initiatives in employee and customer growth. Proven ability to support store operations, coach employees, manage inventory, maintain brand merchandising and presentation while meeting company goals.

Assistant Store Manager - Dillard's - Ocala, FL / Charlotte, NC

(2022-01)

• Support Store Manager in daily operations, sales, service, and operational goals are consistent
• Monitor sales trends - drive and execute conversion and events, corporate goals
• Assist in hiring, onboarding and training new employees
• Lead, motivate, and coach a large team of associates and managers on performance
• Manage inventory levels, stock, shrinkage
• Form relationships with vendors and the community
• Oversee a high volume store - 7th volume out of 31 stores, current performance is exceeding previous year's numbers

Services Sales Manager - Ulta Beauty - Westley Chapel / Tarpon Springs, FL / Charlotte, NC

(2013-01 - 2022-12)

• Conducts business analysis that results in the planning and directing of employees to meet or exceed budgeted sales, expenses, profit and productivity goals in support of prestige and district
• District Event Lead for 13 stores
• Increased sales penetration goal by 15%
• Achieved company corporate events goals consistently 100% plus to goal
• Assisted in all store hiring and onboarding including new stores
• Train, coach and develop associates using tools and resources with brand partners

Office Manager - Laufer Institute of Plastic Surgery - Palm Harbor, FL

(2012-01 - 2013-12)

• Established procedures and best practices for office reports and files
• Developed promotions and outreach program through community and social media
• Organized and maintained daily calendar, appointments and scheduling
• Formed relationships with other doctors and medical sales representatives

Co-Manager - Bath and Body Works - Tampa, FL

(2011-01 - 2012-12)

• Built highly satisfied and loyal customer base
• Analyzed business reports and created action plans to exceed goals
• Resolved escalated customer issues
• Coach and develop employee through conflict resolution and recognition

Clinical Accredited Consultant, Educational Trainer / Business Manager, Account Coordinator (Neiman Marcus, Nordstrom) - Estee Lauder, Clinique - Tampa, FL

(2001-04 - 2011-10)

• Supported area managers and associates with product knowledge
• Achieved quarterly company sales goal by 20%
• Coached expertise in skin care, dermatological concerns and custom fit products
• Worked closely with sales and marketing team for planning events and maintaining sales

Bachelor - Business Administration - Management - Saint Leo University

Mass Communication - University of Tampa

Associates - Arts - Pasco-Hernando State College