Co-Founder at ChrnAI (2025-01 – 2026-01)
ChrnAI is a vertical AI SaaS platform that improves customer-facing teams', agents', and CXOs' conversations through real-time intelligence.
- Led sales, fundraising, MVP and POC delivery, deal closure, product vision, and team building as founder; managed a team of ~6 part-time engineers alongside 2 full-time founders. Closed the largest POC at a $250K deal size with a leading Indian bank.
- Owned product vision, strategy, roadmap, UI/UX, and implementation end-to-end through go-live, averaging roughly 3 demos per day across Q2–Q4 2025.
- Built investor interest pre-revenue, including engagement with Tiger Global Management and angel/VC investors in India; operations paused due to a technology dependency.
Chief of Staff at Sirion AI (2022-01 – 2024-01)
Sirion (formerly SirionLabs) is an AI-powered Contract Lifecycle Management (CLM) platform that uses generative AI to automate contract drafting, extraction, and obligation management for Fortune 500 companies. Enterprise SaaS.
Global Chief of Staff, Head of Corporate Development at Sirion AI (2023-01 – 2024-01)
Reporting to CEO, Chairman, CPO, CTO, and Founders
- Served as a key advisor to the CEO, participating in boardroom meetings and confidential calls to support high-level decision-making and investor relations.
- Owned company-wide operations and KPI tracking to keep departmental goals aligned with the CEO's vision.
- Collaborated with the CEO and Finance on M&A budget approvals, buy-ins, and strategic integration projects.
- Held signing authority for executive-level perks, work-condition negotiations, and international office acquisitions.
- Managed sensitive organizational transitions, including reductions in force and leadership exits, ensuring professional execution and employee support.
- Partnered with the Board on role-mapping for executive hires; led onboarding and enablement for new CXO-level leaders.
- Managed end-to-end global visa and immigration approvals (2023–2025) and internal/external employee transfers.
- Directed the CEO's annual travel, client summits, and global conferences; managed 4 direct reports and influenced operations for 1,500+ employees.
- Owned the roadmap for company-wide AI learning initiatives to drive technical upskilling.
- Played an instrumental role in recruiting the CPO, CMO, CRO, and CSO.
- Served a 3-month interim Chief of Staff tenure to the CTO, leading org restructuring, tech enablement, and creation of a client-implementation integration vertical.
- Promoted to represent the Product organization in Board meetings on development velocity and strategic goals.
- Co-authored and presented product roadmaps to Fortune 500 clients and internal stakeholders; facilitated the Customer Advisory Board for US and India markets.
- Partnered with the CPO on churn mitigation, identifying at-risk accounts and executing combat-churn strategies.
- Spearheaded product learning workshops for the leadership team with L&D and HR.
- Launched the "Confidential Buddy Program" for remote product teams and the "Vibe" initiative, raising the team's happiness and engagement index.
Chief of Staff — Product Strategy & UX, Product Sales & GTM at Sirion AI (2022-01 – 2023-01)
- Directed global product launches from ideation through go-to-market across CLM platforms, positioning Sirion as a category leader reflected in analyst mentions and forums such as WorldCC.
- Owned the end-to-end UX/UI revamp and hired the design team, serving as a core contributor to modernizing the user experience and reducing onboarding time.
- Led the Technical Writer team responsible for user documentation, feature rollouts, knowledge bases, and in-product help centers.
- Managed the Product Marketing function, aligning product releases with campaigns, customer messaging, and demo narratives.
- Co-created strategic narratives for international contract-innovation events and thought leadership, including WorldCC 2024.
- Core member of the M&A team that led the acquisition of ZenDoc, analyzing product fit and integration with the CTO. Post-acquisition, worked with the ZenDoc CEO to integrate AI verticals into Sirion's CLM suite and supported go-to-market planning for Sirion's M&A contract segment.
Chief of Staff (Interim COO & Sales) at Skit.AI / VernacularAI (2019-01 – 2021-01)
Skit.ai is a generative AI-native platform for Accounts Receivable Management and debt collections, using conversational voice AI agents to automate compliant recovery conversations across voice, SMS, and chat for banks and collection agencies. Conversational AI | India & U.S. | Product, Growth, Delivery & GTM
- Owned the product lifecycle for voicebot and chatbot platforms end-to-end, from MVP to enterprise deployment, using JTBD and RICE frameworks to iterate on customer feedback.
- Built the core cross-functional team, including Product Managers, Sales, Pre-Sales, Marketing, Delivery Managers, and Conversational Designers.
- Oversaw Delivery and Customer Success teams, coordinating Product, Engineering, and Sales for on-time implementations.
- Managed go-to-market motion including messaging, positioning, and PR strategy; led product releases, case studies, and analyst relations.
- Served on the 5-member executive leadership team driving organizational strategy, fundraising, and board-level planning.
- Played an instrumental role in raising a $5.1M Series A and $23M Series B, leading product demo strategy and market readiness.
Senior PM — Product, User Experience, GTM & Design at Emeritus (2022-01 – 2022-12)
Emeritus (an Eruditus group company) is a global leader in executive education, partnering with universities including MIT, Harvard, and Wharton to deliver online certificate and degree programs. EdTech SaaS | Global
- Directed multi-geo product launches across the US, EU, China, and India, and led a global brand and website revamp to support international scale.
- Scaled product marketing automation and built high-performing UX teams driving strategy for B2B university platforms and B2C learning apps.
- Designed a custom global application-management CRM and launched end-to-end features for classroom tracking, grading, and performance analytics.
- Owned two major verticals and implemented scalable design systems; offered promotion to Associate Director of Product Management.
Product & Sales at KreditBee, KrazyBee, Peer2Peer Lending (2017-01 – 2019-01)
Lending SaaS & B2C Apps
- Launched MVP and multiple loan products reaching 1M+ downloads; scaled ticket sizes from ₹500 to ₹5L through strategic partnerships with Flipkart and Myntra.
- Reduced disbursement time from months to minutes by building automated internal tools for loan processing, repayments, and delinquency tracking.
- Spearheaded eCommerce lending for students and first-time borrowers, overseeing end-to-end design reviews with tech architects and executive leadership.
- Established the Product Success Ops function and optimized BPO workflows, reducing follow-ups and cost per customer-support resource.
Manager, Customer Success, Product & Ops at Zenoti (2014-01 – 2016-01)
Zenoti is a cloud-based, all-in-one software platform for the beauty, wellness, and fitness industries, covering appointment booking, POS, marketing, and inventory management. HealthTech SaaS
- Launched the Go5 app, establishing a new recurring-revenue stream, and implemented automation and in-app support systems for Customer Success teams.
- Key contributor to new-logo growth in Russia, the Middle East, and Singapore; served as Sales Head for new labels (B2B), managing activation, churn, and onboarding.
- Select member of new initiatives led by the COO and CTO.
