Sylvia Louw

Dedicated and organised professional with extensive experience in administration, customer service, record keeping, filing, stock control and working with the public. Strong communication skills in Afrikaans and English, with practical experience supporting teachers and learners in educational environments. Reliable, approachable and detail-oriented, with the ability to manage enquiries, maintain accurate information and complete administrative duties efficiently.

Sales Consultant / Administrator at MTN Bredasdorp (2018-06 – Present)

• Assist customers with product, service and account enquiries and provide professional, patient service.
• Process sales, contract upgrades and account changes accurately while maintaining customer records.
• Complete daily administration and ensure information and documentation are accurate and up to date.
• Handle customer information responsibly and resolve enquiries efficiently.

Waitress / Hostess at Flames Grill & Pub (2015-06 – 2018-02)

• Provided friendly and professional service to customers in a busy environment.
• Managed bookings, seating arrangements and customer requests.
• Worked as part of a team while maintaining a high standard of service.

Cashier at Rola Toyota Q-Shop (2014-12 – 2015-04)

• Processed payments and cash transactions accurately.
• Assisted customers and maintained an organised store environment.
• Completed daily reporting and transaction duties.

Waitress / Hostess at Julian's Restaurant Gallery, Bredasdorp (2014-01 – 2014-12)

• Welcomed customers and provided professional service.
• Handled customer requests and assisted with smooth daily operations.

Teaching Assistant at Bredasdorp Primary School (2014-01 – 2014-12)

• Supported teachers with classroom activities and assisted learners with daily tasks.
• Helped maintain a positive and supportive learning environment.

College Student Intern at Victoria Park Primary School & 4 Special Needs Institutes (2013-01 – 2013-11)

• Assisted educators and learners with daily activities.
• Gained practical experience working in inclusive educational settings.

Pottery Sales Assistant at Julian's Restaurant Gallery (2013-12 – 2013-12)

• Assisted customers with product selection and enquiries.
• Handled sales and maintained shop presentation.

Cashier at Overberg Agri Handel (Retail Store) (2012-01 – 2012-11)

• Processed customer purchases and payments accurately.
• Assisted with stock control and general store duties.

College Student Intern at R.K. Primary School (2012-12 – 2012-12)

• Assisted with classroom and administrative tasks.
• Supported teachers and learners with daily activities.

Switchboard & Filing Clerk / Receptionist at Overberg Agri Head Office (2010-01 – 2010-12)

• Managed the switchboard and handled calls and enquiries professionally.
• Assisted with filing, reception duties and general office administration.

Waitress at EnviroWines Adrian's Bistro (2009-12 – 2009-12)

• Provided professional customer service in a busy environment.
• Supported smooth daily operations.

Higher Diploma in ECD – Boland College Worcester (2011 – 2013)

Senior Certificate – Bredasdorp High (2005 – 2009)