T J

Efficient and results-driven Retail Store Manager with 14 years of experience in retail operations, specializing in sales growth and customer service excellence. Proven track record of managing teams of up to 30 employees, implementing successful marketing campaigns, and optimizing inventory management. Skilled in visual merchandising and enhancing customer engagement, leading to significant revenue increases and improved store performance.

Committed to fostering a high-quality shopping experience and driving operational success. Authorized to work in the US for any employer.

Willing to relocate to: Stockbridge, GA - McDonough, GA - Jonesboro, GA

Traveling Manager at Kellwell Food Management (2024-08 – Present)

• Oversee daily kitchen operations and ensure compliance with food service standards.
• Schedule employees and handle staff call-outs or shortages on a weekly basis.
• Maintain high standards of sanitation and food service.
• Travel to various locations as required.

Retail Store Manager at City Gear (2023-08 – 2024-08)

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Developed and executed marketing campaigns to increase foot traffic and promote new products
• Managed a team of 15 employees, providing training, coaching, and performance evaluations
• Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
• Conducted regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines

Retail District Manager at Frontier Wireless Corp-Pace (2020-11 – 2023-05)

• Developed and executed marketing campaigns to increase foot traffic and promote new products
• Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
• Utilized point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting
• Led the successful launch of new product lines resulting in 85% increase in overall store revenue within the first quarter
• Analyzed sales data to identify trends and opportunities for improvement; implemented targeted strategies to maximize profitability

Assistant General Manager (AGM) at Devon Self Storage (2021-10 – 2023-04)

• Managing the overall operation of the storage facility, including sales and maintenance.
• Providing excellent customer service by identifying customers' needs and offering tailored storage solutions.
• Handling financial tasks such as posting payments, balancing receipts, and processing bank deposits.
• Convert phone and walk-in inquiries into unit rentals. Actively sell moving supplies (boxes, tape) and packing materials to boost facility revenue.
• Assist current and prospective tenants, identify their storage needs, and resolve any customer complaints promptly.
• Open and close the office, process daily payments, balance receipts, and make bank deposits. Maintain accurate records and tenant contracts.

Account Manager at RNR Tire Express-Warner Robins (2022-05 – 2022-10)

• Provided regular updates on account performance and market trends to senior management
• Served as the main point of contact for all client inquiries and issue resolution
• Closely monitored competitors' activities and industry trends to identify potential threats or opportunities for growth
• Mentored junior account managers on best practices for relationship building and account management strategies
• Collaborated with cross-functional teams including sales support, marketing, finance, and operations to ensure seamless execution of client initiatives
• Leveraged CRM software to track sales activities, manage leads, and forecast future revenue projections
• Increased customer engagement by implementing targeted email campaigns based on segmentation analysis results
• Managed a high-volume workload while maintaining attention to detail and meeting tight deadlines

Operations Manager/Dispatcher at CDS-Smyrna (2017-08 – 2019-09)

• Conducted regular inspections to ensure compliance with regulatory requirements and company policies
• Coordinated logistics activities including transportation, warehousing, and distribution to meet customer demands on time
• Developed key performance indicators (KPIs) to track operational performance metrics and drive continuous improvement efforts
• Managed vendor relationships, negotiating contracts for services and supplies to optimize costs without compromising quality or delivery timelines
• Trained new hires on standard operating procedures (SOPs), ensuring consistent adherence to best practices across the site
• Mentored team members on professional development goals leading to promotions within the organization
• Conducted regular team meetings to communicate goals, objectives, and expectations for the site operations
• Developed and maintained strong relationships with key stakeholders such as suppliers, customers, and regulatory agencies

Finance and Insurance Manager at Fantasy Automotives (2013-09 – 2017-07)

• Evaluate customer credit, submit applications to lending institutions, and negotiate terms to secure the most competitive rates.
• Present and sell supplementary F&I products like extended warranties, GAP insurance, and service contracts to boost dealership back-end profit.
• Accurately prepare and review all legal and financial documents (titles, contracts, and tax information) while strictly adhering to local, state, and federal regulations.
• Maintain robust relationships with banks, credit unions, and manufacturer financing divisions to ensure high loan approval rates

Warehouse Manager at Centrapak-Ashburn (1998-05 – 2013-08)

• Managed outbound shipping operations, coordinating with carriers to ensure timely delivery of customer orders
• Supervised a team of 420 warehouse associates, ensuring efficient and accurate completion of daily tasks
• Maintained a clean and organized warehouse environment, implementing regular safety inspections and addressing any potential hazards
• Collaborated with cross-functional teams to optimize warehouse layout and workflow processes, increasing productivity by 65%
• Conducted performance evaluations for warehouse staff, providing feedback on areas of improvement and recognizing top performers
• Created work schedules based on order volume and staffing levels to meet customer demand while minimizing overtime costs
• Led weekly team meetings to communicate goals, provide updates on key metrics, and address any operational issues or concerns
• Utilized inventory tracking software to monitor stock levels accurately and initiate reordering when necessary
• Trained employees on proper handling techniques for fragile or hazardous materials to minimize damage or accidents during transportation or storage

Bachelor's degree in Business Management – South Georgia Technical College (2011-11 – 2015-06)