Theddeus King

Customer service and technical support professional with experience in client relations, business operations, problem-solving, and team communication. Known for a service-focused approach, strong interpersonal skills, and the ability to encourage, support, and build positive relationships with others. Demonstrates a growth mindset, humble leadership style, and willingness to collaborate while also taking initiative when needed.

Background includes customer service, technical troubleshooting, network engineering, and business ownership, providing a strong foundation in communication, problem resolution, and customer experience.

Owner/Operator – Final-Mile Delivery & Setup (2021-01 – Present)

• Provide professional final-mile delivery and furnished-home setup services for residential customers.
• Communicate with residents and leasing teams to ensure a smooth customer experience.
• Resolve delivery and setup concerns professionally while maintaining efficiency and service quality.
• Deliver and assemble furniture, appliances, and household items with attention to detail.

Area Manager (2020-09 – 2021-01)

• Supported daily operations while maintaining strong customer and employee relationships.
• Handled customer concerns professionally and worked toward timely resolutions.
• Assisted with onboarding and team training to improve communication and workflow.

Delivery Associate / Customer Service Driver (2018-11 – 2020-09)

• Delivered packages safely and efficiently to residential and commercial customers.
• Represented the company professionally through dependable customer interaction.
• Resolved customer concerns calmly while maintaining route schedules.

Network Engineer (2013-11 – 2018-11)

• Collaborated with teams to resolve technical and operational concerns.
• Provided troubleshooting assistance and customer support when required.
• Managed multiple responsibilities in a fast-paced corporate environment.

Customer Service & Technical Resolution Specialist (2012-12 – 2018-12)

• Assisted customers with billing questions, service concerns, and technical troubleshooting.
• Resolved signal, receiver, and connectivity issues over the phone.
• Guided customers through troubleshooting steps with patience and professionalism.
• Maintained accurate documentation of customer interactions and resolutions.

High School Diploma – Greenwood High School