Tia Barnes

Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization.

Benefit Verification Specialist - Lash Group - Fort Mill, SC (Currently Remote since 03-2020)

(2018-10)

• Verifying patient insurance benefit information.
• Triages cases with missing information to appropriate program associate.
• Verifies patient specific benefits and precisely documents specifics for various payer plans including patient coverage, costshare, and access/provider options.
• Identifying any coverage restrictions and details on how to expedite patient access.
• Documenting and initiating priorauthorization process and claims appeals.
• Reporting any reimbursement trends or delays to management.

Office Management/Lead/Driver and Cleaner - MLS(AVIS AND BUDGET) - Charlotte, NC

(2023-04 - 2024-04)

• Responsible for creating employee schedule and adding to excel sheet
• Payroll process
• Monitor and training employees
• Scheduled interviews for candidates
• Shadow and help conduct employee interviews
• Responsible for write-ups
• Calling make sure employees are coming in for their scheduled shift
• Checking the total cars in and out for the day
• Monitoring employees breaks and lunches
• Putting a team together and giving instructions for the team to complete
• Driving the team around to complete task for the day
• Checking employee time cards
• Driving cars through car wash
• Driving cars to and from maintenance
• Responsible for cleaning and vacuuming the cars,tire pressure, refueling gas tanks. and washer fluid
• Backing cars in and out
• Responsible for loading cars on the ready line to be checked out

Universal Fraud Agent - Synchrony Bank - Charlotte, NC

(2017-05 - 2018-07)

• Assist clients and cardholders with fraudulent inquiries
• Address clients concerns promptly about their accounts
• Research concerns and responding promptly to clients and customer inquiries.
• Informative as well as confidential to the customer's needs
• Create notes regarding questions or concerns to help assist with the needs of the customer
• Uses multiple tools (workstation,FDR,etc)
• Assist with lost/stolen card, Report of fraud charges,Tnf claims,Application,Fraud detection
• Responsible for answering inbound calls
• Coached other team members on there metrics for the month
• Assist with training new hires

Pharmacy Benefit Manager - Optum RX - Charlotte, NC

(2016-09 - 2017-03)

• Responsiblefor taking incoming calls
• Refillspatient's medication
• Sendrequest over to dr. for prescriptions
• Check prices on medications for members
• Take copayments and cash price for medication

Associate of Science Degree - Healthcare Management - Ultimate Medical Academy (2020)

High school Diploma - Olympic High School (2016)