Tiffany Parker

Detail-oriented Operations Coordinator and Payroll Administration professional with experience supporting Fortune 500 energy and industrial clients in remote and high-volume environments. Proven expertise in payroll operations, workforce administration, vendor compliance, billing support, and project coordination. Recognized for accuracy, problem-solving, and improving operational processes while collaborating with cross-functional teams.

Operations Coordinator - Guidant Global (Supporting Phillips 66) - Remote

(2026-05 - 2026-07)

• Managed onboarding for all contractor resources, ensuring required documentation, compliance records, and system access were completed accurately and on time.
• Ordered equipment, and site-required materials for incoming contractors and employees; tracked delivery status and resolved procurement issues.
• Created, submitted, and monitored purchase orders in alignment with project and operational requirements.
• Researched and resolved invoicing discrepancies by reviewing backup documentation, validating charges, and coordinating corrections with vendors and internal teams.
• Maintained complete and accurate vendor files, including compliance documents, onboarding records, and Operations Labor Authorization (OLA) requirements.
• Managed Statement of Account (SOA) workflows by identifying mismatches, validating hours and charges, and supporting reconciliation efforts across payroll, operations, and finance.
• Supported cross-functional teams by providing documentation, resolving discrepancies, and ensuring accurate labor and billing data.
• Coordinated with vendors, supervisors, and internal departments to resolve escalations and maintain smooth operational processes.
• Ensured all administrative, procurement, and documentation workflows met company and client standards for accuracy and compliance.

Timekeeper Support - Guidant Global (Supporting Phillips 66) - Remote

(2023-08 - 2025-05)

Improved billing accuracy and operational workflows for a Fortune 500 energy client by supporting SOA research, validating hours, and resolving discrepancies.

• Reduced SOA trailing by 97% through detailed analysis, documentation review, and proactive issue resolution.
• Recovered millions in outstanding receivables by identifying billing gaps, correcting timekeeping errors, and supporting Finance with aging debt collection.
• Maintained 100% vendor compliance by verifying contractor documentation, updating records, and ensuring alignment with client requirements.
• Reviewed daily timesheets for accuracy, validating hours against Track reports, gate logs, and supervisor submissions.
• Researched and resolved time discrepancies, adjustments, and missing hours, providing proper audit backup and documentation.
• Entered, validated, and audited timekeeping data across multiple systems, including SAP, Oracle, Maximo, FTS, and Track.
• Coordinated with supervisors, payroll teams, and operations staff to resolve escalations and ensure proper coding of hours.
• Prepared daily labor summaries, headcounts, and timekeeping reports to support operations, payroll, and billing teams.
• Maintained all timekeeping files, forms, and documentation in accordance with company and client standards.
• Supported payroll processing by reconciling hours, verifying exception time, and ensuring timely submission of corrected data.
• Conducted regular audits to identify errors, prevent discrepancies, and maintain data integrity across all timekeeping platforms.
• Recognized with the 2024 Q3 MVP Award for exceptional accuracy, compliance support, and contributions to SOA and billing improvements.

Office Manager (Contract) Turnaround - Construction & Turnaround Services - CHS Laurel Refinery, Laurel, MT

(2023-03 - 2023-05)

Oversaw all administrative and office operations during refinery turnaround activities, ensuring accurate reporting, compliance, and workforce coordination.

• Supervised and supported the Timekeeper, reviewing timekeeping accuracy, validating daily hours, and resolving discrepancies to maintain payroll integrity.
• Managed daily reporting requirements, including force reports, headcounts, exception hours, and labor summaries for leadership and client review.
• Ensured all timekeeping, payroll, and per diem processes were completed accurately and on schedule by providing guidance, oversight, and escalation support.
• Verified invoices, claims, and project expenditures to ensure proper cost tracking and alignment with turnaround budgets.
• Coordinated onboarding documentation, contractor compliance records, and workforce tracking to support safe and efficient site operations.
• Maintained and organized all administrative files, forms, and documentation in accordance with company and client requirements.
• Collaborated with supervisors, payroll teams, safety, and operations leadership to resolve issues and maintain smooth turnaround workflow.
• Monitored overtime, premium pay, and exception hours to ensure proper allocation and adherence to project rules.
• Provided mentoring and support to administrative staff, ensuring consistent processes and high-quality work output.
• Ensured daily communication flow between field leadership, contractors, and office personnel to support accurate labor reporting and operational decision-making.

Lead Administrator (Contract) Blade Upgrade Project - ERSG US Holdings (Supporting Vestas) - Remote

(2021-06 - 2023-06)

• Managed project documentation, requisitions, purchase orders, and invoice processing in SAP.
• Trained new project administrators on contractor time tracking, SAP workflows, and documentation standards.
• Supported the Quality Director by tracking deliverables, monitoring document status, and preparing weekly progress reports.
• Updated and maintained SharePoint standards, templates, and project folders to ensure consistency and version control.
• Maintained and updated blade upgrade reports for the Quality Manager, ensuring accurate tracking of component status and completion milestones.
• Collected, organized, and logged project documentation for development, construction, and operations phases.
• Prepared document handover indexes and ensured proper transfer of records between project stages.
• Coordinated with cross-functional teams to gather required documentation and resolve missing or incomplete records.
• Tracked contemplated change notices and change orders, ensuring accurate entry and updates in the project database.
• Performed quality checks on documentation to ensure accuracy, compliance, and alignment with project standards.

Procurement - Diversified Supply Procter & Gamble - Hybrid - Lima, OH

(2020-03 - 2021-01)

Timekeeper (Contract) New Construction and Turnaround - Construction & Turnaround Services - Husky Refinery, Lima, OH

(2019-07 - 2020-02)

Timekeeper (Contract) - Worley - Nutrien, Lima, OH

(2017-01 - 2019-07)

Deputy Recorder - Allen County Courthouse - Lima, OH

(2015-05 - 2017-01)

• Maintained accurate and up-to-date public records, including deeds, mortgages, liens, plats, and other property-related documents.
• Reviewed, verified, indexed, and recorded incoming legal documents to ensure compliance with state and local recording requirements.
• Followed all applicable laws, regulations, and retention schedules for proper handling and storage of official records.
• Provided customer service by assisting with record searches, answering public inquiries, and processing requests while maintaining confidentiality.
• Collected, processed, and reconciled fees, taxes, and payments associated with recorded documents.
• Entered, verified, and audited document data in internal databases; performed regular reconciliations to ensure accuracy.
• Collaborated with internal departments and external stakeholders to obtain or provide information needed for accurate indexing and recording.
• Conducted daily quality control audits to identify, correct, and prevent errors or discrepancies in recorded documents.

Associate of Applied Science - Human Resources/Business Management - Rhodes State College