Tiffany Stancil

Results-driven Business Analyst with over 10 years of experience in financial operations, process analysis, and stakeholder collaboration. Proven track record of identifying inefficiencies, translating business needs into actionable solutions, and driving process improvements across commercial banking and operations environments. Skilled in gathering and documenting requirements, analyzing workflows, and delivering data-driven insights that support strategic decision-making.

Recognized for cross-functional communication, leadership, and the ability to bridge the gap between business teams and operational systems.

Commercial Loan Operations Specialist II - First Citizens Bank

(2023-04)

• Analyze and resolve complex commercial loan inquiries, identifying root causes and recommending process improvements
• Serve as a key liaison between commercial bankers, loan officers, and internal partners to gather and fulfill operational requirements
• Evaluate and balance general ledger accounts, ensuring accuracy and integrity of financial data
• Document and streamline workflows for payoff statements and letters of guarantee
• Assess and process payment and wire transfer transactions, maintaining a high standard of accuracy and compliance
• Lead and contribute to special projects focused on operational efficiency and system enhancements

Centralized Administrative Support Coordinator - Nationwide Insurance

(2022-04 - 2022-10)

• Analyzed claims processing workflows and identified opportunities to reduce delays in total loss vehicle handling
• Coordinated with vendors and stakeholders to track appraisal timelines and ensure SLA compliance
• Collected and reviewed required documentation from customers and lienholders to support adjuster operations
• Supported process standardization efforts to improve administrative efficiency across the claims team

Loan Documentation Specialist II (Booking) - First Citizens Bank

(2018-05 - 2022-03)

• Reviewed and analyzed loan documentation packages to ensure accuracy, completeness, and regulatory compliance before booking
• Identified and resolved data discrepancies within internal systems, improving downstream data quality
• Served as a subject matter expert for lenders, providing guidance on policies, procedures, and documentation requirements
• Contributed to process documentation efforts to support team consistency and onboarding

Commercial Loan Services Specialist (Booking) - Capital Bank

(2015-07 - 2018-05)

• Analyzed and processed commercial loan documentation using LaserPro and Jack Henry systems
• Evaluated collateral and lien security to ensure proper loan structuring and compliance
• Conducted UCC searches and performed gap analysis to clear documentation exceptions
• Escalated and tracked discrepancies to resolution, maintaining audit-ready records

Client Service Specialist / Teller / Teller Coordinator - SunTrust Bank

(2012-05 - 2015-07)

• Analyzed customer transaction patterns to identify opportunities for account growth and referrals
• Trained and mentored new team members on procedures, compliance standards, and performance expectations
• Monitored teller operations and identified process gaps to improve accuracy and efficiency
• Enforced AML/BSA compliance protocols, conducting routine audits of cash handling and security procedures
• Coordinated team performance that ranked Top 3 in regional referrals through data-tracking and goal alignment

Bachelor of Science - Business/Marketing - University of Phoenix

Associate Degree - Business Management - University of Phoenix (2024)

Diploma - Southeast Raleigh High School