Tim Pearsall

English Speaking-Results-driven Sales and Operations Manager with 20+ years of experience in retail leadership, consultative sales, operations, merchandising, and customer relationship management. Proven record of driving sales growth, developing high-performing teams, improving customer satisfaction, and managing complex operations. Skilled in B2C and B2B sales, POS systems, cash controls, inventory management, coaching, and resolving complex customer concerns.

Known for a customer-centered leadership approach and the ability to develop people while delivering measurable business results.

Sales Account Manager - STANDARD PAVEMENT & CONCRETE - Galesville

(2021-01 - 2025-12)

• Managed commercial customer accounts using CRM, encompassing proposal generation, pricing strategies, project documentation, and continuous client communication.
• Liaised with estimating, operations, and field teams to ensure accurate project execution and uphold high levels of customer satisfaction.
• Resolved scheduling, service, and project-related issues while adeptly managing multiple priorities in a demanding, deadline-driven environment.
• Fostered business development through consultative selling techniques, cultivating client relationships, and proactively identifying customer needs.

Pro Sales Manager - THE HOME DEPOT - Laurel

(2017-01 - 2018-12)

• Oversaw Pro sales operations, supporting high-volume contractor and commercial accounts while upholding exceptional customer-service standards.
• Directed merchandise maintenance and visual merchandising efforts, ensuring optimal product presentation, effective promotional displays, accurate signage, product availability, correct pricing, and department readiness.
• Applied extensive product and merchandise knowledge to discern customer needs, recommend suitable solutions, suggest complementary products, and ultimately drive sales growth.
• Operated automated point-of-sale (POS) systems for efficient and accurate processing of sales, customer orders, returns, account transactions, and commercial purchases.
• Contributed to inventory accuracy, merchandise availability, shrink reduction awareness, and operational controls by collaborating with receiving, fulfillment, delivery, merchandising, and store departments.
• Mentored associates on product knowledge, merchandising standards, customer engagement strategies, selling behaviors, and performance objectives.
• Served as Veterans' Community Liaison Leader, achieving recognition as a district sales leader for three consecutive quarters.
• Achieved a 22% increase in new-account sales and an 18% increase in department sales.
• Developed and coached three department associates who were recognized among the district's Top 10 performers, each achieving million-dollar annual sales milestones.

Assistant Manager / Pro Sales / Millwork / Flooring / Cabinets - LOWE'S HOME IMPROVEMENT - Washington DC

(2010-01 - 2017-12)

• Supervised sales, merchandising, customer service, and daily operational activities across multiple specialized departments.
• Managed merchandise upkeep and visual presentation, including strategic product placement, display design, planogram execution/resets, promotional signage, price accuracy, product showcasing, and maintaining customer-ready selling environments.
• Possessed comprehensive product and merchandise expertise in millwork, flooring, cabinetry, building materials, and associated home improvement sectors.
• Employed consultative selling methodologies to identify customer requirements, articulate product features and benefits, propose effective solutions, and upsell complementary merchandise.
• Utilized automated point-of-sale (POS) systems for processing purchases, returns, special orders, customer transactions, and order fulfillment.
• Oversaw inventory precision, merchandise availability, replenishment processes, and shrink reduction initiatives, in coordination with receiving, shipping, fulfillment, and delivery teams.
• Directed and mentored associates on merchandising best practices, product knowledge enhancement, effective selling techniques, safety protocols, operational standards, and customer service excellence.
• Achieved top producer status for Pella window sales, exceeding the district average by 13%, and for Pella door sales, exceeding the district average by 10%, consistently surpassing sales targets for three consecutive years.
• Received recognition for Outstanding Leadership and Department of the Year for 2014–2015, and for Outstanding Performance in Millwork and Outstanding Customer Service in 2016.
• Earned a two-time Bronze Customer Focus Pin in 2016 and a three-time Blue Customer Focus Pin in 2015.

Operations Manager, Residential Division - TRICON CONSTRUCTION - Upper Marlboro, United States

(2001-01 - 2009-12)

• Directed daily residential operations, encompassing personnel management, scheduling, material logistics, customer service delivery, training programs, and performance expectation enforcement.
• Coordinated sales, installation, warehousing, delivery, and customer requirements across numerous active construction projects.
• Managed workflow efficiency and resource allocation through Microsoft office; trained and coached personnel while reinforcing operational standards, accountability measures, safety protocols, and customer service excellence.
• Resolved operational and customer-related issues, maintaining effective communication channels among clients, employees, suppliers, and management.

Retail Management - SHOPPERS FOOD WAREHOUSE - Takoma Park

(1981-01 - 2001-12)

• Advanced through progressive retail operations roles into management over a 20-year tenure, including approximately 15 years in leadership positions.
• Contributed to the leadership of high-volume supermarket operations generating over $1 million in weekly sales.
• Managed front-end operations, including cash handling, automated point-of-sale (POS) systems, cash controls, register accountability, deposit management, till reconciliation, sales auditing, and transaction accuracy.
• Supported inventory auditing procedures, inventory control measures, shrink management initiatives, merchandise replenishment, pricing accuracy, promotional campaign execution, and merchandise upkeep.
• Maintained broad merchandise knowledge across a fast-paced, high-volume grocery retail setting.
• Supervised associates, delegated daily tasks, monitored productivity levels, provided performance coaching, and upheld customer-service standards.
• Assisted with merchandising strategies and product presentation; supported receiving operations, stocking, inventory counts, product rotation, and maintaining appropriate merchandise stock levels.
• Safeguarded company assets through strict adherence to cash-handling protocols, inventory control procedures, loss prevention strategies, and operational guidelines.

Diploma - High Point High School (1980-01 - 1983-12)