Tionna

Outgoing and highly motivated professional with a strong background in customer service, communication, marketing, relationship building, and day-to-day operations. Experienced in creating positive experiences for customers, families, and community members while communicating effectively with diverse groups of people. Organized, adaptable, and goal-oriented with strong interpersonal and problem-solving skills.

Seeking to bring my communication, customer service, and relationship-building abilities to a Leasing Specialist position.

After School Teacher at The Goddard School (2025-01 – Present)

• Provided a safe, welcoming, and engaging environment for children and families.
• Communicated regularly and professionally with parents regarding children's daily activities, needs, and experiences.
• Built strong relationships with families through attentive customer service and consistent communication.
• Managed daily activities, schedules, and responsibilities while maintaining organization and attention to detail.
• Addressed questions and concerns with patience, professionalism, and problem-solving skills.
• Collaborated with teachers and staff to ensure a positive experience for children and families.
• Adapted quickly to changing situations and individual needs in a fast-paced environment.

Marketing Manager/ Burn Ambassador at Burn Boot Camp (2025-01 – Present)

• Greet members and guests with a friendly, energetic attitude
• Check members into camps and manage the front desk
• Answer phone calls, texts, emails, and member questions
• Help prospective members learn about memberships and promotions
• Assist with sales and lead follow-up
• Schedule consultations, camps, and appointments
• Process memberships, payments, and account updates
• Promote current promotions, merchandise, nutrition products, and services
• Manage Childwatch check-in/check-out and communicate with parents
• Keep the lobby, front desk, and member areas organized
• Help create a welcoming community atmosphere
• Assist with social media/content and studio promotions when needed
• Communicate with trainers and management about member needs
• Help with events, challenges, community activities, and studio marketing
• Handle basic administrative tasks and data entry

Game Operations Intern at Iowa Heartlanders (2023-01 – 2024-01)

• Assisted with daily game operations and ensured procedures were prepared before events.
• Helped coordinate in-game promotions and activities to enhance the guest experience.
• Communicated and coordinated with team personnel to ensure events ran smoothly.
• Assisted with promotional activities and interacted with guests in a fast-paced environment.
• Demonstrated strong organization, attention to detail, and ability to adapt to changing situations.

Campus Welcoming Committee at University of Iowa (2021-01 – 2024-01)

• Welcomed prospective and incoming students and their families to the University of Iowa.
• Led campus and residence hall tours, highlighting academic buildings, student resources, housing, and campus amenities.
• Answered questions about student life, campus culture, housing, and the overall University of Iowa experience.
• Provided friendly, professional guidance to help students and families feel comfortable and informed during their campus visit.
• Represented the University of Iowa at recruitment, orientation, and student engagement events.
• Communicated effectively with diverse groups of students, parents, faculty, and staff.

Media Intern at Track Town USA/ T Time With T (2025-01 – Present)

• Supported media coverage during the 2025 USAT Championships.
• Utilized communication and social media skills to engage with audiences and promote content.

Host & Planning Committee Member at The Golden Herkys (2023-01 – 2024-01)

• Served as co-emcee for a large-scale awards production.
• Communicated and coordinated with various personnel to support successful event programming
• Assisted with developing scripts and biographies for award recipients.
• Helped ensure an organized and professional experience for participants and attendees.

Weather & News Reporter at Daily Iowan TV (2023-01 – 2024-01)

• Conducted live interviews and communicated information clearely to a broad audience.
• Delivered accurate information while maintaining a professional and engaging presence.
• Developed strong verbal communication, presentation, and interpersonal skills.
• Worked in a fast-paced environment requiring preparation, organization, and attention to detail.

Entrepreneurial/ Business Certificate in Business – University of Iowa (2023-01 – 2024-01)

Bachelor of Liberal Arts in Journalism & mass communications – University of Iowa (2019-01 – 2023-01)