Tyisha Allen

Provide administrative and operational support to clients, staff, and management in a fast-paced professional environment.

Sales Administrative Assistant at Datawatch Systems, Inc. (2023-05 – Present)

Provide administrative and operational support to clients, staff, and management in a fast-paced professional environment.

• Manage incoming and outgoing calls, emails, correspondence, and client communications in a timely and professional manner.
• Schedule and coordinate client meetings, appointments, and follow-ups.
• Prepare, organize, and maintain contracts, forms, records, and other business documentation.
• Prepare contracts for client review and signatures and manage electronic signatures through DocuSign.
• Collect, organize, and maintain client information and documentation using Salesforce.
• Communicate with clients regarding services, requirements, documentation, and next steps.
• Complete client assessments, due diligence documents, and onboarding materials accurately and efficiently.
• Complete and process vendor forms and supporting documentation to facilitate client payments.
• Maintain accurate and confidential client records while ensuring documents and information are properly organized and up to date.

Receptionist/Data Entry at Goosby Tax Service, LLC (2023-02 – Present)

• Assists with scheduling tax preparation appointments.
• Monitor client activity and greet anyone who comes in.
• Check clients in while gathering important information for preparation.
• Keeping the environment clean.
• Transferring client data from paper formats into a database system (TaxSlayerPro).
• Verifying data against source documents at different stages during the process.
• Checking with the client to make sure all documents are accounted for and the information is correct.
• Issuing payment receipts for the service provided.

BUSINESS DEVELOPMENT REPRESENTATIVE at Auto Giants Inc. (2022-07 – 2022-12)

• Provide assistance to customers about services provided by the company.
• Manage plus track customer leads by writing detailed notes in the CRM program.
• Answering inbound phone calls and connecting clients to the suitable department.
• Organizing time with customers who have an interest in purchasing a vehicle.
• Completing outbound phone calls to existing and potentially new clients.
• Precisely using comprehensive database management via Promax and other CRM tools.

Business Support Center Representative at DARCARS (2018-06 – 2021-10)

• Provide assistance to the staff of service at DARCARS including answering phones, arranging appointments for service, supplying clients with updates, affirm appointments and the hours of operation.
• Coordinate ERA Ignite notes for patrons to instruct significant personnel upon arrival at dealership.
• Undertake active listening skills to pinpoint concerns, priced material and connect customers to the correct department.
• Input data within a dealership management system (ERA - Ignite) to be able to find customers information afterward.
• Monitor ERA Ignite to make sure all relevant information is accurate.
• Used software to handle an average of 85-110 daily incoming calls from a total of 5 contrasting dealerships.
• Used Microsoft Office to disseminate other emails and information.

Bachelor of Arts in Psychology – Kent State University (2012-08 – 2017-05)