Vissi Begaj

Cybersecurity student and IT support professional with experience in network monitoring, technical troubleshooting, and security analysis. Skilled in identifying technical issues, analyzing system behavior, and supporting secure IT environments. Hands-on experience with Wireshark, Nessus, and Nmap. Strong interest in threat intelligence, OSINT research, and security operations.

IT Support & Security Analysis - Charm City Networks - Nottingham, MD

(2023-09)

• Troubleshoot Windows systems, Microsoft 365 environments, and enterprise user devices.
• Monitor network activity and assist in identifying abnormal or suspicious behavior.
• Investigate technical issues and collect system and network data for resolution.
• Support endpoint security practices including updates, patching, and configuration.

Technical Support Engineer - Maryland Live Casino - Hanover, MD

(2022-04 - 2023-03)

• Provided technical support for hardware, operating systems, and enterprise applications.
• Investigated system incidents and documented troubleshooting results.
• Assisted with system updates and maintenance to maintain security and reliability.

Cybersecurity - University of Maryland Global Campus

Cybersecurity - Community College of Baltimore County