William Tinker

Customer-focused sales and account support professional with experience managing a full book of business, coordinating orders, and resolving service issues to protect account performance and revenue. Skilled in CRM-based pipeline management, structuring tailored offers, and training and coaching peers on process and best practices. Proven ability to build long-term client relationships that reduce churn and drive repeat business, in both consumer and B2B settings.

Comfortable working independently in a remote, metrics-driven environment.

Sales Professional at Verizon (2026-03 – Present)

Manage a personal book of business through prospecting, qualifying, and disciplined pipeline management, driving new customer acquisition in a competitive market.

• Sell and implement Google AI Pro and Google Gemini subscriptions through inside sales — introductory calls, needs assessment, demo, close, and post-sale onboarding — mirroring a full SaaS sales cycle.
• Consistently achieve and exceed monthly sales quotas through outbound prospecting, consultative discovery calls, and strong objection handling.
• Advise local businesses on connectivity and technology solutions to support their growth, extending a consultative approach to B2B clients.
• Build long-term client relationships that drive repeat business and referrals, reducing churn through proactive account management.
• Cross-sell software, accessories, and add-on services to increase average transaction value and account revenue.

Customer Retention & Sales at Charter Communications (2025-08 – 2026-03)

• Handled inbound retention calls and objection handling to save at-risk accounts, protecting recurring revenue and upselling additional products and services.
• Structured savings and bundle offers tailored to each customer's needs to maximize account value and reduce churn.

Pool Service Technician at Anthony & Sylvan Pools (2024-08 – 2025-08)

• Managed a recurring service route of up to 8 accounts, resolving customer issues and communicating service updates and upsell opportunities.

Service Technician at Weed Man Lawn Care (2023-04 – 2024-07)

• Engaged directly with clients to resolve concerns and promote new services, delivering consistent service in a fast-paced environment.

Pool Service Technician at Trident Pools (2021-03 – 2023-04)

• Delivered full-service account maintenance and diagnosed equipment issues, building strong customer relationships through reliable, knowledgeable service.

High School Diploma – Rock Hill High School