Zoraida Navarrete

Customer service, sales, and operations professional with experience in banking, client relationship management, sales, and quality assurance. Skilled in addressing customer concerns, maintaining accurate records, coordinating across teams, and providing professional client support.

Native

Spanish speaker with intermediate English proficiency. Seeking part-time remote opportunities primarily serving Spanish-speaking customers.

Quality Control Manager - Santte Foods Labs

(2019-03 - 2024-04)

• Coordinated communication across production, purchasing, and quality teams to resolve concerns.
• Maintained detailed records, prepared reports, and investigated issues to support operations.
• Trained employees and managed multiple deadlines and documentation requirements.

Automobile Sales Manager - Exclusive Motor Cars

(2015-02 - 2016-07)

• Assisted customers throughout the vehicle purchasing process and supported sales representatives.
• Developed marketing strategies, coordinated inventory information, and pursued sales goals.

Key Account Manager - Downtown Colombia SAS (Caracol TV)

(2012-08 - 2013-06)

• Maintained business client relationships, identified customer needs, and prepared proposals.
• Coordinated client communications, sales follow-up, and business development activities.

Key Account Manager - Groupalia SAS

(2011-06 - 2011-12)

• Acquired business clients, presented services, and supported customer relationships and sales targets.

Customer Service Manager - Citibank

(2008-04 - 2010-01)

• Supported banking customers with financial product questions and mortgage loan applications.
• Reviewed credit information and maintained confidential customer and financial records.

Finishing Instructor - SENA - Bogotá

(2008 - 2011)

Delivered training to groups of 30–40 students.

General Manager - Game Box, Recreatec LTDA

(2004 - 2005)

Managed operations, staff, suppliers, and reporting.

Bilingual Accounting Assistant - Lone Star College, TX (2022 - 2022)

Architectural Finishes - SENA (2010 - 2010)

Interior Design - Ecodec (2009 - 2009)

Computer Science - Instituto Ingabo (1997 - 1997)