Amile Khoza

To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.

Customer Service at WNS (British Gas) (2024-02 – 2024-12)

Resolved customer complaints and queries in a timely manner for British Gas clients. Managed end-to-end customer interactions and ensured high customer satisfaction.

• Resolved customer complaints and queries in a timely manner for British Glass clients
• Managed end-to-end customer interactions, including smart meter appointments, refunds, and purchases
• Utilised CRM software and ticketing systems to track and resolve customer issues
• Demonstrated strong communication and problem-solving skills to deliver excellent customer experiences
• Ensured high customer satisfaction through efficient issue resolution and effective communication

Customer Service D&G at Huntswood (2025-01 – 2025-04)

Assisted customers with queries related to their appliance insurance.

• Assisted customer with queries with their appliance insurance

Complaints Handler at Huntswood (2025-05 – 2025-12)

Handle customer complaints related to insurance and service issues at Domestic & General, communicating directly with customers to provide fair and timely solutions while maintaining a customer-centric approach.

• Handle customer complaints related to insurance and service issues
• Communicate directly with customers to provide fair and timely solutions
• Maintain a customer-centric approach

Matric – Hunt Road Secondary School (2023)