Anele Khoza

I have worked in the customer service environment for 3+ years and have learnt so many skills that will contribute to the advertised position, I have worked at a warehouse for stock control, inbound and outbound customer service experience, troubleshooting experience as an online shopper assistant and I have delivered excellent customer service to customers over the years.

Youth Administrator - AFM Masakhane Assembly

(2026-01)

• Organize youth meetings and coordinate services
• Take and maintain minutes for meetings
• Collect and record youth funds
• Keep and update youth members' data

Customer Service Advisor - Concentrix- Morrisons (UK campaign)

(2024-01 - 2026-01)

• Handled inbound and outbound calls, along with email correspondence, to support customer needs
• Assisted customers with online shopping and resolved technical issues on the website
• Updated and maintained accurate customer account details
• Tracked orders by liaising with drivers and supermarkets, and followed up with customers on order status
• Provided personalized online shopping assistance for elderly and disabled customers
• Delivered reliable, empathetic support across multiple communication channels

Travel support Advisor - CCI- Viking Cruises (USA campaign)

(2023-01 - 2023-12)

• Guided customers through booking and managing their cruise travel, including flights, hotels, and shore excursions
• Processed payments, cruise changes, and cancellations with accuracy and care
• Sold travel insurance, helping customers protect their trips with confidence
• Shared destination and ship details, helping travelers get excited and prepared for their journey
• Delivered attentive, knowledgeable support that helped turn travel planning into a smooth experience

Customer Service & Sales Advisor - CCI- Talk Talk (UK campaign)

(2020-01 - 2020-12)

• Served as the first point of contact, quickly identifying customer issues and directing them to the right department
• Explained billing details clearly, helping customers understand their charges and packages
• Upgraded customer packages by adding features and upselling fiber broadband
• Delivered efficient, solution-focused support that improved customer understanding and satisfaction

Stock Assistant - Ian Wyles Auctioneers & Appraisers

(2018-01 - 2018-12)

• Counted and organized stock, ensuring accurate recording and inventory control
• Worked collaboratively within a warehouse team to meet daily operational goals
• Maintained a clean, organized, and safe warehouse environment
• Ensured stock was neatly packed and stored for easy access and accuracy

Computer Certificate - Galleria Learning Lab (2019-01 - 2019-12)

National Senior Certificate - Masakhaneni Secondary School (2017-01 - 2017-12)